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Articles: Enterprise CRM
The leaders, the winners, and the honorees--the best of the CRM industry over the last 12 months.
The enterprise suite CRM market is at a critical point in its evolution.
Software-as-a-service, focus on customer retention and acquisition, and verticalization are factors enabling the market's healthy growth.
Salesforce.com and others prove that small oceans can still make big, big waves.
All the happenings from Microsoft Corp.'s Worldwide Partner Conference in July.
A growing segment of on-demand providers is boasting of offline functionality. Is this an admission of failure, or a stopgap on the way to perpetual access?
The company continues to build out its data integration offerings, but lags behind the competition in broader data quality initiatives, according to one analyst.
The German software giant doubles the number of Indian outsourcers among its top partners, as part of its ongoing efforts to expand market presence in that country.
How CRM is a clutch performer for the Seattle Mariners -- and their fans.
The open-source CRM provider's Version 5.0 focuses enhancements on the platform and architecture; the company also provides a roadmap for going public.
The vendor's newest release adds emotion detection, sitemap functionality, personalized routing, and a bundle of new chat features.
Forrester Research announces a framework for assessing your CRM needs and achieving quick wins; accompanying research reveals that less than half of CRM users had been fully satisfied with CRM initiatives.
Relationship roles are changing as customers take control of how they want to do business.
The emergence of the always-on, always-connected consumer calls for companies to rethink their CRM strategies, says destinationCRM2007 speaker.
Companies, customers, and industry visionaries were honored this week at destinationCRM2007 for successes in the CRM marketplace over the last year.
Focusing on technology, experts at destinationCRM2007 are all about the mobility effect.
Malcolm Gladwell, the renowned author of The Tipping Point and Blink speaks at destinationCRM2007 about how CRM can break the barrier and make its way to success.
A session on the emerging technology kicks off the destinationCRM2007 conference in New York, and focuses on how businesses are maximizing profitability analytics.
Sales effectiveness training gets a four-course meal of process, methodology, technology, and performance metrics from the company's new subscription service.
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