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Articles: Enterprise CRM
On the heels of the SAP-Business Objects deal, Larry Ellison's company makes a multibillion-dollar move of its own.
Partners '07: At its annual user conference, the newly independent vendor focuses on its core business with a new partnership and a series of new services.
Partners '07: Fresh off completing its breakaway from parent company NCR, the vendor unveils an alliance with SAS and defines its product roadmap (including the long-in-the-works Relationship Manager 6).
The friendly takeover folds new business intelligence capabilities into one of the leading enterprise software platforms; amidst differing opinions, rumors loom of a counteroffer from Oracle or IBM.
New Gartner research details the strong growth and strengths of India-based service providers, and their inevitable arrival among the global top 10.
Business Problem: Managers cannot staff and manage their contact centers effectively.
Mobile coupons are revolutionizing how advertisers market and customers buy.
Two venture-capital firms help launch and fund a program for companies to develop Force.com applications.
We can learn a lot from our pastimes...or not.
Existing CRM technology assets can drive incremental growth by improving sales pipeline management.
Your CRM is only as good as your ability to deliver to your customers. So why not merge supply chain management data with CRM to gain a holistic view? It's not that simple.
Only 4 percent of CRM systems are very successful; the software-as-a-service market almost doubles across most of the Asia-Pacific region; and other numerical news from the month online.
In a multibillion-dollar industry, teams aren't playing around when it comes to connecting with fans.
The latest Siebel CRM On Demand highlights the software giant's interest in the on-demand market and underscores the strength of the Siebel name.
After years of false starts, wrong turns, and disruptive detours, SMBs can now steer themselves in the right direction: Marketing can finally get them where they want to go.
New speech recognition approach converts audio into text to power searches of multimedia files.
Companies will shell out 16 percent more on customer management apps next year, but nearly one-third of companies have experienced failed implementations -- and 25 percent of all CRM licenses go unused.
A review of product announcements from the Gartner conferences in Hollywood, Fla., last week.
A series of keynote speakers at the Gartner MDM Summit outline why the time is right for master data management; Gartner reveals its 7 Building Blocks of MDM.
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