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Articles: Enterprise CRM
Big-name companies populate the Leaders Quadrant as vendors and customers alike look to leverage data warehouses as mission-critical applications.
The software giant lowers the price for Dynamics CRM 4.0 and unveils new functionality and partner news at its Convergence 2007 Copenhagen conference.
The company's head of Fusion Applications is expected to leave, raising questions and concerns about the vendor's ability to deliver Fusion as scheduled.
New research shows that business process outsourcing (BPO) growth has been stagnant among midsize businesses in recent years.
The German software maker adds BPM functionality to its portfolio by acquiring Indian-based YASU.
The business intelligence vendor released an updated version of Crystal Reports at its user conference this week, along with the schedule for the release of a new information-search tool.
Forrester Wave on Business Performance Solutions, 2007: Forrester Research's ranking of BPM vendors provides a snapshot of a market in motion.
On the heels of the SAP-Business Objects deal, Larry Ellison's company makes a multibillion-dollar move of its own.
Partners '07: At its annual user conference, the newly independent vendor focuses on its core business with a new partnership and a series of new services.
Partners '07: Fresh off completing its breakaway from parent company NCR, the vendor unveils an alliance with SAS and defines its product roadmap (including the long-in-the-works Relationship Manager 6).
The friendly takeover folds new business intelligence capabilities into one of the leading enterprise software platforms; amidst differing opinions, rumors loom of a counteroffer from Oracle or IBM.
New Gartner research details the strong growth and strengths of India-based service providers, and their inevitable arrival among the global top 10.
Business Problem: Managers cannot staff and manage their contact centers effectively.
Mobile coupons are revolutionizing how advertisers market and customers buy.
Two venture-capital firms help launch and fund a program for companies to develop Force.com applications.
We can learn a lot from our pastimes...or not.
Existing CRM technology assets can drive incremental growth by improving sales pipeline management.
Your CRM is only as good as your ability to deliver to your customers. So why not merge supply chain management data with CRM to gain a holistic view? It's not that simple.
Only 4 percent of CRM systems are very successful; the software-as-a-service market almost doubles across most of the Asia-Pacific region; and other numerical news from the month online.
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