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Articles: Enterprise CRM
With its new OpSource Connect, the provider of software-as-a-service infrastructure sees mainstream acceptance of SaaS as a sign that the industry is primed to tackle integration now.
New research reveals increased competition among Latin American nations looking to provide customer service for America's rapidly expanding Hispanic markets.
LiveOps' Spring 08 On-Demand Call Center Platform comes amid widespread thinking in the industry that customer service's future lies with hosted and managed contact centers.
As if companies weren't already drowning in data, technology has opened up a whole new can of worms -- unstructured data.
The on-demand supplier of customer service solutions targets contact center efficiency.
With the help of Web-application powerhouse Adobe, Marc Benioff -- Salesforce.com's founder, chairman, and chief executive officer -- brings his company's Force.com platform to the corporate desktop.
As budgets tighten, all technology spending comes under scrutiny. A new survey, however, indicates that strategic CRM projects are more likely to be spared.
In response to customer demand, Autonomy etalk's Intelligent Contact Center solutions suite introduces Qfiniti Web Access, turning any Internet-connected computer into a customer-service station.
Single-tenant architecture for the on-demand world gets a powerful enterprise advocate in a new edition of Oracle's Siebel.
In the research firm's annual look at the consolidation-ridden corporate performance management space, Oracle's Hyperion acquisition was the only one that made the cut -- literally.
A recent spate of releases continues to expand the marketplace for mobile CRM, even as mobile stalwart BlackBerry suffers yet another nationwide service interruption.
Integrated technologies provide competitive advantage and faster time-to-revenue.
Former pure-play business process management (BPM) providers lead the market, now that they've grown into full-suite offerings.
Loyalty Lab's newest release links email to myriad activities -- and makes messaging relevant for social networks.
New research shows about two-thirds of businesses are using the latest tools, but there are questions over the extent of penetration.
A new study concludes vendors must tap into the midmarket to prevent a potential stagnation in market growth.
With talk of a recession forcing businesses to trim budgets, one expert advises a focus on "quick, inexpensive successes."
Magic Quadrant '08: The research firm's assessment of the business intelligence sector shows the two vendors joining SAS Institute, Oracle, Cognos, and Business Objects in the top segment.
The "software-as-a-service" industry takes yet another big step toward the mainstream with a new release from Web-content management vendor Clickability that relies on a series of technologies delivered "as a service."
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