Producing pearls, however, is often another matter entirely. Just ask the A-list presenters at the 2007 ANA Multicultural Marketing Conference.
Daily News,
Posted 06 Nov 2007
The global CRM market will double within six years, according to a new Datamonitor report.
Daily News,
Posted 06 Nov 2007
As the market for these tools continue to evolve, vendors continue to push towards a consolidated solution set.
Daily News,
Posted 02 Nov 2007
New research points to explosive growth in CRM adoption across every segment -- especially on-demand CRM.
Daily News,
Posted 02 Nov 2007
Contact center performance management provides a holistic view of agent performance; use that data to spur desirable behaviors that will help reps beat center and corporate goals.
Magazine Features,
Posted 01 Nov 2007
Great branding doesn't come from gimmicks -- it derives from exceptional, innovative customer service.
Insight,
Posted 01 Nov 2007
New research shows Australia leading the adoption of CRM software in the rapidly expanding Asia-Pacific market.
Daily News,
Posted 01 Nov 2007
A new way of thinking about data and information generated across all lines of business.
Insight,
Posted 01 Nov 2007
As business models become increasingly complex, more and more processes are shunted to automated systems. But the best examples never lose touch with the human element.
Magazine Features,
Posted 01 Nov 2007
After years of trial-and-error, enterprises are finally developing innovative strategies and incorporating new software to allow them to identify -- and sell to -- their most profitable customers.
Magazine Features,
Posted 01 Nov 2007
A few more takeaways from the fall's big event.
Pint of View,
Posted 01 Nov 2007
Marketers can't afford to target every fish in the sea. With better aim and finely honed tools, they can take more time to invest in their customer relationships to create highly compatible lists.
Magazine Features,
Posted 01 Nov 2007
Big-name companies populate the Leaders Quadrant as vendors and customers alike look to leverage data warehouses as mission-critical applications.
Daily News,
Posted 26 Oct 2007
The software giant lowers the price for Dynamics CRM 4.0 and unveils new functionality and partner news at its Convergence 2007 Copenhagen conference.
Daily News,
Posted 24 Oct 2007
The company's head of Fusion Applications is expected to leave, raising questions and concerns about the vendor's ability to deliver Fusion as scheduled.
Daily News,
Posted 19 Oct 2007
New research shows that business process outsourcing (BPO) growth has been stagnant among midsize businesses in recent years.
Daily News,
Posted 18 Oct 2007
The German software maker adds BPM functionality to its portfolio by acquiring Indian-based YASU.
Daily News,
Posted 18 Oct 2007
The business intelligence vendor released an updated version of Crystal Reports at its user conference this week, along with the schedule for the release of a new information-search tool.
Daily News,
Posted 17 Oct 2007
Forrester Wave on Business Performance Solutions, 2007: Forrester Research's ranking of BPM vendors provides a snapshot of a market in motion.
Daily News,
Posted 15 Oct 2007
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