CallRex 4.2 adds expanded Microsoft Lync integration, RT Audio codec support, and simplified deployment process.
Daily News,
Posted 11 Jan 2012
The new release features a simplified interface and enhanced broadcast capabilities for social media, text messaging, and RSS feed integration.
Daily News,
Posted 11 Jan 2012
A new service lets users sync their calendars, contacts, and tasks between popular CRM software.
Daily News,
Posted 11 Jan 2012
Spanlink customers will benefit from Altitude uCI Campaign Scripting and Agent Desktop tools.
Daily News,
Posted 09 Jan 2012
Dennis Michalis takes over as general manager of the product line from Brad Wilson.
Daily News,
Posted 06 Jan 2012
Why successful CRM is all in the mix.
Customer Experience,
Posted 01 Jan 2012
Biotech firm touts improved efficiency, distribution through transition.
Daily News,
Posted 29 Dec 2011
New product is geared to "on-the-road" sales reps.
Daily News,
Posted 27 Dec 2011
New unit will run business, government, and wholesale operations.
Daily News,
Posted 15 Dec 2011
Upgrade promises improved functionality and customization.
Daily News,
Posted 15 Dec 2011
Integrated text analytics is a new feature of Vovici Enterprise Feedback Management.
Daily News,
Posted 15 Dec 2011
New Contact Center Solutions deliver social media monitoring and enable agents to serve customers from anywhere using any device.
Daily News,
Posted 05 Dec 2011
Average call wait times were 139 percent higher for the top 25 retailers on those two days than normal.
Daily News,
Posted 02 Dec 2011
Radian6 Social Marketing Cloud lets companies monitor 150 million sources of social media conversations and more
Daily News,
Posted 30 Nov 2011
G1 solutions move CRM to the cloud to improve the customer experience through social collaboration.
Daily News,
Posted 30 Nov 2011
Coca-Cola's marketing head shares tips at Ad:Tech New York
Daily News,
Posted 11 Nov 2011
New research from the Temkin Group suggests companies are using the metrics data they collect.
Daily News,
Posted 11 Nov 2011
Version 6.3 is a major upgrade to its Community Edition and includes deeper integration with third-party applications, faster feedback, and tighter administrative controls.
Daily News,
Posted 04 Nov 2011
Move your company toward real, verifiable data
Viewpoints,
Posted 02 Nov 2011
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