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Articles: Enterprise CRM
Expanding an existing partnership, the companies are expecting services-oriented architecture to help foster "seamless" customer-service integration.
The vendor ventures into the on-demand CRM waters by dipping its toe into one corner of the financial services market -- institutional asset management.
Communication needs to be a two-way street.
Microsoft Convergence 2008: While some analysts leaven criticism of Microsoft's Dynamics offerings with restrained praise, one recent report suggests the company "continues to lag rivals significantly" and should give up on CRM entirely.
According to statistics from a newly published study, organizations are realizing that "customer satisfaction" means far more than just "happy customers."
Microsoft Convergence 2008: CEO and President Steve Ballmer outlines his company's approach to business applications, expands a partnership, and drops some hints about strategy.
Contact center solutions vendor Aspect Software has a new UC strategy -- and the company says it starts with the customer.
In addition to a long-rumored change in naming conventions, the software giant's Release 15 weaves social networking into on-demand CRM; also, a new Mobile Sales Assistant is unveiled.
SAP CRM 2008: As advertising budgets shift to online efforts, customer care is where the money is.
Meeting customers where they want.
SAP CRM 2008: SAP's overarching theme of "customer co-innovation" goes beyond its newly launched CRM offering, according to company executives.
Small and midsize companies are slowly but surely turning their heads -- and business -- to software-as-a-service.
New technologies make searching for internal documents as easy as surfing the Web. What's that got to do with CRM?
The next wave of on-demand computing may just be another trendy "2.0" label.
After what one analyst called a "painfully long" anticipation, the on-demand CRM vendor finally goes public
They're set in their ways, stubbornly independent, and resistant to change. But your staff doesn't have to be your toughest sale.
Business Problem: Companies need to integrate disparate information.
The word is everywhere now: social networks, social frameworks, social platforms.
Green beer and parades will rule the day, and we shall rue it.
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