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Articles: Enterprise CRM
New research from Gartner predicts strong market growth continuing through 2012, despite the coming economic downturn.
Gartner Business Intelligence Summit '08: The need for better CRM is one of the factors driving growth in the BI marketplace.
How Does Your Company Handle its CRM Solution?
Highlights from the month's news.
Coveo Solutions knows where to find what you're looking for.
With wireless encroaching one coverage bar at a time, wireline providers are struggling to revamp their customer strategies.
Pending lawsuits filed against AT&T and other companies over unpaid contact center wages could change the traditional value model.
The deal may help U.K.-based Graham extend the global reach of its ciboodle CRM product, but analysts caution that growth may be more elusive in the United States.
Just when the battle between on-demand and on-premise CRM seemed to settle down a bit, a new one opens up: single-tenant architecture versus multitenancy.
CSO Insights' Sales Performance Optimization '08: Today's companies are finding a full house of technology options.
Collecting rewards made easy with a single swipe.
Enterprise social networking takes flight with Trampoline Systems' newest release.
Magic Quadrant for CRM Customer Service Contact Centers '08: Foreseeing a "revolutionary" future for the contact center customer service market, the latest Gartner Magic Quadrant for the sector extends the multiyear Oracle/Siebel winning streak, and highlights the continuing value of niche players for verticals.
Out of a 12-company scrum assigned to the top quadrant, EDS leads the pack.
Recent reports from Forrester find an increasing emphasis on customer experience -- and a payoff in terms of customer retention.
VoiceCon 2008: Unified communications starts to expand its footprint -- by helping companies reduce their carbon footprint; IBM unveils a billion-dollar commitment to UC.
The provider of workforce optimization solutions is seeking to provide a unified framework so contact center workers can achieve results faster and more efficiently.
Gartner Business Continuity Management Summit '08: One industry analyst suggests that sometimes risk isn't risky at all -- but necessary.
SAS Global Forum '08: At its annual users conference, SAS unveils a new acquisition, once code-named "Apollo."
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