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Articles: Enterprise CRM
Information Builders Summit '08: Analysts weigh in on the BI industry and a changing market.
Driving Innovation '08: Verint Americas President Elan Moriah dishes the next key shifts companies must acknowledge and prepare for in order to remain relevant in an increasingly competitive business landscape.
Information Builders Summit '08: Information Builders strengthens its WebFOCUS platform, delivering on cost-effectiveness and demands for analytics.
Unified communications has the potential to drastically alter the business landscape -- assuming vendors really can get their collective act (and your communications) together.
The hefty merger hopes to rival IBM, but provides little advancement in terms of CRM.
In the battle for software supremacy, new research predicts the on-demand CRM market will grow more than six times faster than its on-premise counterpart through 2010.
The announcement underscores efforts to speed contact center adoption of on-demand software; a Salesforce.com executive says LiveOps will "help us integrate better to telephony systems."
New research from Gartner predicts strong market growth continuing through 2012, despite the coming economic downturn.
Gartner Business Intelligence Summit '08: The need for better CRM is one of the factors driving growth in the BI marketplace.
How Does Your Company Handle its CRM Solution?
Highlights from the month's news.
Coveo Solutions knows where to find what you're looking for.
With wireless encroaching one coverage bar at a time, wireline providers are struggling to revamp their customer strategies.
Pending lawsuits filed against AT&T and other companies over unpaid contact center wages could change the traditional value model.
The deal may help U.K.-based Graham extend the global reach of its ciboodle CRM product, but analysts caution that growth may be more elusive in the United States.
Just when the battle between on-demand and on-premise CRM seemed to settle down a bit, a new one opens up: single-tenant architecture versus multitenancy.
CSO Insights' Sales Performance Optimization '08: Today's companies are finding a full house of technology options.
Collecting rewards made easy with a single swipe.
Enterprise social networking takes flight with Trampoline Systems' newest release.
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