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Articles: Enterprise CRM
The scope of master data management widens -- and Gartner alters its report name to reflect the change.
AIIM offers a return-on-investment calculator for email management -- and spotlights the problem that email has become.
A new Aberdeen report says profitability is dependent on repeat buyers and a focus on lifetime customer value.
Forrester says IT departments, not business leaders, are the ones pushing for Web 2.0 initiatives.
SPSS's latest release of statistics software aims to suit the novice, the expert -- and everyone in between.
A new Forrester report reveals an increased number of unified communications pilots -- but a low number of actual deployments.
Apple's 3G update to its popular handheld has early support from big names in the industry, but little meat so far.
Making BI ridiculously obvious.
Gartner sees 23 percent growth in 2007, and also finds social networking becoming a disruptive force in the CRM industry.
The customer interaction management vendor -- now an nGenera company -- partners with Denodo to offer data mashups.
The deal furthers Aspect's strategy regarding unified communications for the contact center, according to a company executive.
How to avoid them.
Magic Quadrant for Data Mining '08: Packaged applications are all the rage -- but as the pair atop the list remains the same, a Visionary emerges overseas.
Forrester says "persuasive" content management relies on having technology and marketing personnel understand each other.
Magic Quadrant '08: With calm but constant growth in the CRM service provider space, the largest firms still lead the way.
With CrowdSound, companies can put an ear to customer noise.
The latest study from the CFI Group finds customer satisfaction remains an important competitive differentiator.
The latest CRM products and partnerships from Redmond's software juggernaut have set industry tongues wagging about whether Microsoft has finally forced its way to the forefront -- or if it was ever destined to be a true leader in the first place. Plus, an exclusive interview with Microsoft Chief Executive Officer Steve Ballmer.
From the famous inventor's hometown, CheckPoint HR gets insight and cuts costs with Microsoft Dynamics GP.
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