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Articles: Enterprise CRM
Magic Quadrant for SFA '08: Gartner's latest sales force automation report shows some movement, including some dropouts, as the research firm focuses on big business; Oracle and Salesforce.com top the field.
Market intelligence from Gartner shows the Wonder of Walldorf still on top in CRM, ERP, and supply chain.
As Oracle extends the allegations over the SAP subsidiary's illegal downloading, the German juggernaut faces an uprising over its plan to increase maintenance costs.
The key to maximizing e-learning.
Business Problem: Subpar email response forces unhappy customers to live agents.
Physical and mental wellness can affect the quality of customer service.
Some recent tweets about CRM software.
On The Scene: Gartner AADI & Gartner Enterprise Architecture -- Now's the time to decide upon a business process platform.
The one from my birth-minute is no mystery.
A three-phase approach to reaching social media maturity.
Contact center agents are leaving in massive numbers -- attrition and absenteeism run rampant -- but there are ways to stem the tide.
A $23 million dollar deal joins the two technology and market research firms.
Landslide Technologies' latest release includes a revamped interface, sales process tools, and an expanded VIP service for management.
Company executives insist the acquisition will only help accelerate voice automation innovation for the masses.
Pivotal CRM 6.0 makes the platform more familiar for users.
Better customer information leads to higher retention rates.
The open-source data integration company provides a SugarCRM Solution Pack to solve integration woes.
Research from Aberdeen Group indicates customer satisfaction can only take place if agents meet an unmet consumer need in addition to resolving issues.
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