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Articles: Enterprise CRM
Better customer information leads to higher retention rates.
The open-source data integration company provides a SugarCRM Solution Pack to solve integration woes.
Research from Aberdeen Group indicates customer satisfaction can only take place if agents meet an unmet consumer need in addition to resolving issues.
In a growing trend across all verticals, the latest Yankee Group study finds 50 percent of service providers cannot explain what the customer experience should be.
ABI Research predicts the industry will reach $1.3 billion within five years.
New offering gives users the flexibility and oversight typically associated with on-premises solutions without the large capital costs.
The scope of master data management widens -- and Gartner alters its report name to reflect the change.
AIIM offers a return-on-investment calculator for email management -- and spotlights the problem that email has become.
A new Aberdeen report says profitability is dependent on repeat buyers and a focus on lifetime customer value.
Forrester says IT departments, not business leaders, are the ones pushing for Web 2.0 initiatives.
SPSS's latest release of statistics software aims to suit the novice, the expert -- and everyone in between.
A new Forrester report reveals an increased number of unified communications pilots -- but a low number of actual deployments.
Apple's 3G update to its popular handheld has early support from big names in the industry, but little meat so far.
Making BI ridiculously obvious.
Gartner sees 23 percent growth in 2007, and also finds social networking becoming a disruptive force in the CRM industry.
The customer interaction management vendor -- now an nGenera company -- partners with Denodo to offer data mashups.
The deal furthers Aspect's strategy regarding unified communications for the contact center, according to a company executive.
How to avoid them.
Magic Quadrant for Data Mining '08: Packaged applications are all the rage -- but as the pair atop the list remains the same, a Visionary emerges overseas.
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