How to avoid them.
Viewpoints,
Posted 08 Jul 2008
Magic Quadrant for Data Mining '08: Packaged applications are all the rage -- but as the pair atop the list remains the same, a Visionary emerges overseas.
Daily News,
Posted 08 Jul 2008
Forrester says "persuasive" content management relies on having technology and marketing personnel understand each other.
Daily News,
Posted 07 Jul 2008
Magic Quadrant '08: With calm but constant growth in the CRM service provider space, the largest firms still lead the way.
Daily News,
Posted 04 Jul 2008
With CrowdSound, companies can put an ear to customer noise.
Daily News,
Posted 02 Jul 2008
The latest study from the CFI Group finds customer satisfaction remains an important competitive differentiator.
Daily News,
Posted 02 Jul 2008
The latest CRM products and partnerships from Redmond's software juggernaut have set industry tongues wagging about whether Microsoft has finally forced its way to the forefront -- or if it was ever destined to be a true leader in the first place. Plus, an exclusive interview with Microsoft Chief Executive Officer Steve Ballmer.
Magazine Features,
Posted 01 Jul 2008
From the famous inventor's hometown, CheckPoint HR gets insight and cuts costs with Microsoft Dynamics GP.
REAL ROI,
Posted 01 Jul 2008
Business Problem: Lack of company control over the development of CRM software.
Re:Tooling,
Posted 01 Jul 2008
The voice user interface problem has long been the sticking point in automated support systems. Why can't designers design a system worth talking about?
Magazine Features,
Posted 01 Jul 2008
On The Scene: Sapphire 2008 -- One analyst believes the latest from the German juggernaut propels the company squarely back into the CRM 2.0 battle.
Insight,
Posted 01 Jul 2008
On The Scene: Web 2.0 -- As enterprise social computing takes off -- and employees clamor for more -- CRM providers scramble to connect, as well.
Insight,
Posted 01 Jul 2008
Advance planning is the way to truly improve the customer experience.
The Tipping Point,
Posted 01 Jul 2008
Inertia will only keep customers in place for so long.
Pint of View,
Posted 01 Jul 2008
If that's the case, do we really need to change?
Customer Centricity,
Posted 01 Jul 2008
It's going to take a very special kind of organization to truly make a personal connection with customers.
Connect,
Posted 01 Jul 2008
A new report from AMR on customer management indicates double-digit market growth is here to stay, though the economy remains a concern.
Daily News,
Posted 01 Jul 2008
Forrester sees nearly six times more respondents in this year's survey, a sign that green initiatives are increasingly top-of-mind for technology departments.
Daily News,
Posted 01 Jul 2008
It's no longer a matter of just testing the waters: Large enterprises are making a splash with software-as-a-service CRM.
Magazine Features,
Posted 01 Jul 2008
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