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Articles: Enterprise CRM
Oracle OpenWorld '08: The vendor kicks off its annual conference with a Monday keynote filled with a laundry list of announcements, strategies, and roadmaps.
Gartner Web Portals, Content & Collaboration Summit '08: An active and collaborative community involves taking liberties and setting limitations.
Annual Call Center Exhibition '08: In an environment where attrition and change are rampant, one speaker argued without passion, contact center agents are lost.
destinationCRM Exclusive: The consultancy gathers its resources and expertise in software-as-a-service CRM -- and stresses that SaaS may not be right for everyone.
Gartner Web Innovation Summit '08: Salesforce.com chairman and CEO weighs in on the evolving software landscape and his CRM company's monumental leap onto the platform.
Annual Call Center Exhibition '08: According to the keynote presenter, only a personal connection can lead to true satisfaction.
TreeHouse Interactive's channel management suite gets an overhaul in advance of integration with Oracle CRM On Demand.
Gartner Web Innovation Summit '08: Computing on the Web today means community, collaboration, and consumerization.
100 percent of companies surveyed by Aberdeen Group report either having customer experience management in place or planning on having it within 30 months.
SAS Institute broadens its customer intelligence with a new analytics solution.
Gartner CRM Summit '08: Key takeaways include building upon the customer experience and embracing social trends; 90 percent of attendees report CRM budgets have either remained the same or increased over the past year.
New research suggests that the bulk of an average marketer's budget is now spent online.
Gartner CRM Summit '08: Industry analyst provides recommendations in keeping interactions with the customer skin-deep.
2008 Office 2.0 Conference: As young meets old, and new meets traditional, business needs to keep an open mind.
Out-innovate the competition in 9 contrarian ways.
A 2007 Rising Star delivers a browser-based CRM suite that stays true to its wireless roots.
The latest assessment of master data management for product data covers 11 vendors -- and reveals no leaders. Is product data that much harder than customer data?
Your Web site can drive conversion rates.
Forrester Wave on Enterprise CRM Suites '08: Forrester Research's latest on big-business CRM shows close competition between the two, with Microsoft coming on strong.
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