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Articles: Enterprise CRM
The German software giant doubles the number of Indian outsourcers among its top partners, as part of its ongoing efforts to expand market presence in that country.
How CRM is a clutch performer for the Seattle Mariners -- and their fans.
The open-source CRM provider's Version 5.0 focuses enhancements on the platform and architecture; the company also provides a roadmap for going public.
The vendor's newest release adds emotion detection, sitemap functionality, personalized routing, and a bundle of new chat features.
Forrester Research announces a framework for assessing your CRM needs and achieving quick wins; accompanying research reveals that less than half of CRM users had been fully satisfied with CRM initiatives.
Relationship roles are changing as customers take control of how they want to do business.
The emergence of the always-on, always-connected consumer calls for companies to rethink their CRM strategies, says destinationCRM2007 speaker.
Companies, customers, and industry visionaries were honored this week at destinationCRM2007 for successes in the CRM marketplace over the last year.
Focusing on technology, experts at destinationCRM2007 are all about the mobility effect.
Malcolm Gladwell, the renowned author of The Tipping Point and Blink speaks at destinationCRM2007 about how CRM can break the barrier and make its way to success.
A session on the emerging technology kicks off the destinationCRM2007 conference in New York, and focuses on how businesses are maximizing profitability analytics.
Sales effectiveness training gets a four-course meal of process, methodology, technology, and performance metrics from the company's new subscription service.
The offshore market has reached "a unique point" as service providers continue to perfect the global delivery model and offer more domain expertise.
A new Gartner report says Web 2.0 technologies will force businesses to reconsider their approaches to security.
How to make your employees embrace CRM.
The Japanese-based vendor's purchase of Sphere Communications is a move to bolster its unified communications portfolio, according to one industry pundit.
IDC predicts rapid growth for the BPM software market, which is expected to reach $5.5 billion by 2011.
With a new compensation application, Workstream attempts to introduce enterprise-level functionality to the midmarket.
A recent forecast predicts software-as-a-service will be the dominant source of the market's revenue growth.
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