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Articles: Enterprise CRM
WiMax World '08: The next-generation wireless standard is beginning to find success in several developments across the world.
The research firm's debut report on this market puts Nice Systems and Verint Systems on top, and says we can expect more vendors to join the WFO party in 2009.
Success Metrics releases Birst, a software-as-a-service business intelligence package with a free entry-level offering and a surprising focus on verticals.
Whether marketers send messages across multiple channels or just one, every customer has a limit. The trick is knowing where that limit is.
Maximizing profit isn't about squeezing your customers dry; it's about charging them what's fair. Price optimization is no longer a chore or a secret technology—it's a competitive differentiator for those wise enough to explore it.
With the days of never-ending on-premises engagements and limitless budgets long gone, CRM can no longer sustain the consultancies of yesteryear. But what kinds of professional services are still needed in today's CRM industry—and what kind of CRM are consultants selling?
Readers suggest a few other reasons that contact center agents are quitting.
A loyal fan base is the best defense against a declining economy.
Gartner report shows the Wonder of Walldorf still on top—but a lawsuit and other troubles loom.
Five nines of semantic foolishness, at your service.
One "s" stands for "service"—so provide some.
The real thing requires tailored, customized, and personalized solutions.
What your inside sales team knows about selling, and what your field sales force needs to learn.
Data Integration Magic Quadrant '08: Informatica and SAP-Business Objects join Big Blue as the leading integrators.
Oracle OpenWorld '08: The vendor introduces and expands Social CRM applications and an initiative to integrate social networking with CRM.
Advertising Week NY '08: It might take government intervention to save the country, but it's women who are making the personal financial decisions to protect themselves and their families.
destinationCRM Exclusive: New survey data finds customer adoption is growing, but companies need to create a strategy to attract -- and keep -- loyal channel users.
Oracle OpenWorld '08: Partnering with HP and Intel, the software giant introduces not one but two servers.
Oracle OpenWorld '08: Intel's CEO addresses the fast-paced world of computing, an extended commitment with Oracle, and Green IT.
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