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Articles: Enterprise CRM
The company promises speedier deployment times and improved services for Salesforce.com customers.
Early adopters of the industry-specific apps include Citibank, Air Canada, and Sprint.
While creating a customer journey map that accounts for experiences across multiple channels might sound difficult, it is possible.
The sales performance platform provider responds to customers' needs for effective behavior monitoring.
The partnership will extend the reach of Verint's workforce optimization solutions to enterprise contact centers.
The payoff from your CRM system is determined as much by your commitment to it as by the strength of the technology.
The latest version of Pega Customer Service empowers large service organizations to better engage customers, simplify the employee experience, and change as their business evolves.
Greater demand for file-sharing capabilities drives integrations.
Cloudwords adds support for Oracle Responsys, Oracle Content Marketing, Oracle Web Center Sites, and Web Center Content for global marketing.
Customer Relationship Management success relies on thoughtful planning and solid execution. Here are five important points to consider when implementing a CRM solution.
Improved functionality in SalesDesktop Enterprise includes tighter integrations with Microsoft Outlook and Salesforce.com.
New integrations bring CRM and productivity solutions together seamlessly.
Align actions with purpose to transform your business.
New integration simplifies collaboration and execution of content marketing programs.
While he remains as executive chairman and CTO, Catz and Hurd will share CEO duties.
Six benefits of integrating CRM and ERP
Don't let these common, but fixable, obstacles stand in the way of CRM success.
Growing customer demand is behind the addition of a CRM system to HubSpot's marketing platform
How today's sales teams are insulting buyer intelligence.
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