destinationCRM 2008: The push to truly provide a differentiated service experience must take into account the consumer's ecosystem—not the companies'.
Daily News,
Posted 19 Aug 2008
destinationCRM 2008: The customer module is based on the idea that united we stand, divided we fall -- and it's what CRM has been missing.
Daily News,
Posted 19 Aug 2008
Use "derived importance" to find out what matters most.
Viewpoints,
Posted 19 Aug 2008
destinationCRM 2008: To build customer loyalty, make experiences memorable.
Daily News,
Posted 18 Aug 2008
A new Forrester report points to more emphasis on real-time data warehousing -- and outlines five ways to go about it.
Daily News,
Posted 15 Aug 2008
New research from Aberdeen finds unified communications is on the minds of many, but more work needs to be done to clear up misconceptions.
Daily News,
Posted 14 Aug 2008
Integrating CRM can breathe new life into tired incentive programs.
Viewpoints,
Posted 14 Aug 2008
The case for performing marketing optimization.
Viewpoints,
Posted 12 Aug 2008
With a nod to Apple's iPhone, the enterprise application vendor reconfigures the user interface for its business software.
Daily News,
Posted 11 Aug 2008
In addition to those two vendors, Dun & Bradstreet's Purisma and Oracle UCM remain near the top of the research firm's latest report.
Daily News,
Posted 11 Aug 2008
Forrester Wave '08: The latest report on enterprise business intelligence shows SAP's BusinessObjects property in a tight race with three other respected vendors.
Daily News,
Posted 08 Aug 2008
The financial services industry overhauls its customer service.
Viewpoints,
Posted 08 Aug 2008
The analytics and statistical analysis powerhouse acquires an on-demand price optimization vendor -- and builds a new practice around it.
Daily News,
Posted 07 Aug 2008
CallCopy's cc: Survey enables data collected by customer service agents to influence the entire organization.
Daily News,
Posted 06 Aug 2008
An easy 4 steps to help improve sales compensation plans.
Viewpoints,
Posted 06 Aug 2008
Magic Quadrant for SFA '08: Gartner's latest sales force automation report shows some movement, including some dropouts, as the research firm focuses on big business; Oracle and Salesforce.com top the field.
Daily News,
Posted 05 Aug 2008
Market intelligence from Gartner shows the Wonder of Walldorf still on top in CRM, ERP, and supply chain.
Daily News,
Posted 04 Aug 2008
As Oracle extends the allegations over the SAP subsidiary's illegal downloading, the German juggernaut faces an uprising over its plan to increase maintenance costs.
Daily News,
Posted 04 Aug 2008
The key to maximizing e-learning.
Viewpoints,
Posted 04 Aug 2008
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