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Articles: Enterprise CRM
Big Red's acquired powerhouse gets a major update, and adds sales gadgets to its social initiative.
Online retailers can increase loyalty with alternative payment options.
Spanlink's prepackaged solution targets small and midsize businesses that think UC is too complex or costly to implement.
A year out of the spotlight, John Wookey is back on the scene, except now he's playing on a different side.
Forrester Research reveals an Enterprise Web 2.0 growth chart.
An often-overlooked technique can add significant value to your marketing spend.
New research from AIIM shows the various stages of development in the pursuit of Web 2.0 nirvana.
Dreamforce '08: Salesforce.com's partners capitalize on conference momentum with a number of new announcements and product releases.
Dreamforce '08: The SaaS vendor ups research funds for CRM, declaring this a critical time to listen to and invest in customers and employees.
Cognizant's modular master data management solution prompts industry pundits to ruminate about the space's maturity.
Dreamforce '08: Salesforce.com cofounder, Chairman, and CEO Marc Benioff announces the cloud company's foray into Web sites and its integration with Facebook and Amazon Web Services platforms.
Social media is changing the face of CRM. Are you prepared?
A 60 percent failure rate suggests that process change requires behavior change.
A new reality emerges for the people-process-technology mix.
New findings from DMG Consulting show the contact center survey-and-feedback space grew by 21.3 percent between '07 and '08 -- its best year to date.
For the second consecutive quarter, government Web sites get high marks -- but providing citizens with high-quality service remains a struggle.
Nuance Conversations '08: A customer-experience consultant outlines what it takes to make yourself memorable for every customer.
Nuance Conversations '08: Forrester analyst Josh Bernoff rides the Groundswell once again.
Forrester says business architecture is coming to the fore -- and could raise interesting questions for technology departments.
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