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Articles: Enterprise CRM
NACCM '08: There's a realm beyond the land of surveys and statistics, and it takes a strong inward assessment to truly cultivate change.
NACCM '08: The morning keynote presenters stressed the power of shifting philosophies through the power of storytelling.
The on-demand customer experience solution provider's latest quarterly release makes it ready to release a one-stop enterprise contact center package.
A new solution by Bazaarvoice aims to bring manufacturers into the conversation.
Planning a successful approach to master data management.
CRM for banks has never been more important.
A depressed shopping season may lead to a transformation of consumer behavior -- and the disappearance of several brand-name retailers.
Big Red's acquired powerhouse gets a major update, and adds sales gadgets to its social initiative.
Online retailers can increase loyalty with alternative payment options.
Spanlink's prepackaged solution targets small and midsize businesses that think UC is too complex or costly to implement.
A year out of the spotlight, John Wookey is back on the scene, except now he's playing on a different side.
Forrester Research reveals an Enterprise Web 2.0 growth chart.
An often-overlooked technique can add significant value to your marketing spend.
New research from AIIM shows the various stages of development in the pursuit of Web 2.0 nirvana.
Dreamforce '08: Salesforce.com's partners capitalize on conference momentum with a number of new announcements and product releases.
Dreamforce '08: The SaaS vendor ups research funds for CRM, declaring this a critical time to listen to and invest in customers and employees.
Cognizant's modular master data management solution prompts industry pundits to ruminate about the space's maturity.
Dreamforce '08: Salesforce.com cofounder, Chairman, and CEO Marc Benioff announces the cloud company's foray into Web sites and its integration with Facebook and Amazon Web Services platforms.
Social media is changing the face of CRM. Are you prepared?
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