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Articles: Enterprise CRM
Raise the bar, instead of falling short of it.
In the rush toward cloud computing, the company that began as a mere search engine is rapidly becoming the go-to source for low- and no-cost office productivity software. Handling customer information, though, requires special attention.
Google doesn't want its name to be only synonymous with search.
Yamaha cuts down on its paper trail and customer-correspondence time with an electronic-signature tool.
How companies can succeed through listening—and taking action.
How data discovery improves agility.
The new multi-tenancy licensing option in its OpenScape Contact Center solution opens up new markets for the company, says one analyst.
The latest release by SpringCM brings affordable alternatives to traditionally cumbersome and expensive content management systems.
Alcatel-Lucent joins some familiar faces in the Leader space: Aspect Software, Avaya, Cisco Systems, Genesys Telecommunications Laboratories, Interactive Intelligence, and Nortel Networks.
Companies like Google and Netflix are using inducement prizes to encourage product innovation—and it's saving them money.
The company's Unified IP 6.6 release features a tighter integration with Microsoft Office Communications Server in its push for UC.
Sprint Nextel will close contact centers in response to lower demand for customer service while increasing its marketing efforts.
SAP's business intelligence division strengthens its abilities in data warehousing and data exploration with its latest BI OnDemand release.
Delivering analytical applications through reporting tools to enable a predictive enterprise.
Citing high customer demand, the company's latest Bomgar Box release incorporates support for BlackBerry users.
The company expands its online marketing platform with a new text-messaging solution.
Gartner points to the continued evolution of software-as-a-service implementations.
Consumer Health World '08: Consumers are cost-ignorant with healthcare -- and yet always want too much.
New in-the-cloud services and social feeds in Sugar 5.2 puts it on par with traditional CRM leaders, says one analyst.
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