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Articles: Enterprise CRM
Consumer Health World '08: Health 3.0 involves an alignment with the consumer Web, but as much as consumers are clamoring for personalization, adoption still lags.
Data integration barriers must become a thing of the past.
Mastering the multi-sourced call center.
A new Gartner survey indicates that nearly 90 percent of current or intended users of on-demand software expect to maintain or grow their SaaS footprint.
A research firm and an industry trade group both come to the same conclusion: "Fewer people may be hitting the stores in January to redeem gift cards."
According to research firm IDC, blame the current recession for the scaled-back spending forecast.
New research suggests that simply cutting product costs during the recession will ultimately backfire for companies.
A new report from Aberdeen suggests that the best time for marketers is when customers are communicating through their actions.
A look at the younger crowd's shifting Web preferences: Facebook still rules, LiveJournal and CNN are on the rise -- but PerezHilton.com and CollegeHumor.com fall off the list.
GigglePrint knows personalization, but Coremetrics helps teach the printing company how to finish the transaction.
There's one way to improve your chances of having customer-centric service: Hire customer-centric employees. If only it were really that simple.
Your company's Web site doesn't have to be the prettiest one out there, but it has to be useful. Here's how to make sure it is.
Readers respond to "full-service" and "on demand."
Reinvent your revenue stream to help people, communities, and the planet.
Utilities have to contend with customers seeking more control of their power consumption.
Will the Grinch steal retail's favorite season?
On The Scene: RightNow Summit '08 -- Cutting costs may lead to cuts in service.
Banks are dropping like flies—or mating like bunnies.
Contact center surveying is evolving into enterprise feedback management.
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