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Articles: Enterprise CRM
Alcatel-Lucent joins some familiar faces in the Leader space: Aspect Software, Avaya, Cisco Systems, Genesys Telecommunications Laboratories, Interactive Intelligence, and Nortel Networks.
Companies like Google and Netflix are using inducement prizes to encourage product innovation—and it's saving them money.
The company's Unified IP 6.6 release features a tighter integration with Microsoft Office Communications Server in its push for UC.
Sprint Nextel will close contact centers in response to lower demand for customer service while increasing its marketing efforts.
SAP's business intelligence division strengthens its abilities in data warehousing and data exploration with its latest BI OnDemand release.
Delivering analytical applications through reporting tools to enable a predictive enterprise.
Citing high customer demand, the company's latest Bomgar Box release incorporates support for BlackBerry users.
The company expands its online marketing platform with a new text-messaging solution.
Gartner points to the continued evolution of software-as-a-service implementations.
Consumer Health World '08: Consumers are cost-ignorant with healthcare -- and yet always want too much.
New in-the-cloud services and social feeds in Sugar 5.2 puts it on par with traditional CRM leaders, says one analyst.
Consumer Health World '08: Health 3.0 involves an alignment with the consumer Web, but as much as consumers are clamoring for personalization, adoption still lags.
Data integration barriers must become a thing of the past.
Mastering the multi-sourced call center.
A new Gartner survey indicates that nearly 90 percent of current or intended users of on-demand software expect to maintain or grow their SaaS footprint.
A research firm and an industry trade group both come to the same conclusion: "Fewer people may be hitting the stores in January to redeem gift cards."
According to research firm IDC, blame the current recession for the scaled-back spending forecast.
New research suggests that simply cutting product costs during the recession will ultimately backfire for companies.
A new report from Aberdeen suggests that the best time for marketers is when customers are communicating through their actions.
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