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Articles: Enterprise CRM
A slew of enhancements mark the 16th update to Oracle's software-as-a-service CRM option, and comparisons to Salesforce.com abound.
The move looks to extend Autonomy's reach into the legal profession's document management sector.
IBM announces cloud-based services within LotusLive, plus integration with CRM players, social networking, and mobile applications.
The provider of on-demand financial applications launches its Winter 2009 product.
Analysts say consolidation in the sales performance management market was expected -- but this particular deal comes as a surprise.
In a down economy, companies anticipate a negative impact on incentive programs for 2009, but a well-planned, well-implemented program may be just what they need to survive.
MicroStrategy 9, the business intelligence company's first major release in nearly four years, boasts enhanced features and an increase in both scalability and flexibility.
Penetration for Internet Protocol telephony went from 14 percent in 2007 to 20 percent—but 43 percent of respondents plan to take the plunge in the next two years.
The company's ClickContact offering enables service providers to turn communication into customer satisfaction.
NRF Annual '09: Petsmart and Urban Outfitters weigh in on what retailers must do with the horror of 2008 behind them and projections of a difficult 2009 ahead.
The verticalized solutions aim to improve the customer experience and employee productivity.
The provider of professional services automation -- now a NetSuite company -- announces closer integration with Salesforce.com.
The research firm compares the top vendors in the space.
NRF Annual '09: No pressure or anything, but retailers are the key to building "a stronger America."
New research shows confusion among users over what unified communications really means.
New research says IP had a ringing 2008, rising 37 percent, but that growth is likely to flatline this year.
New research finds the market for enterprise unified messaging and voicemail systems continues to grow, particularly abroad.
"Customer satisfaction" and "customer retention" top the list for marketing executives.
Customer retention is one thing. Identifying the right ones to retain is another.
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