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Articles: Enterprise CRM
AlwaysOn OnMedia '09: Panelists discuss the current state of mobile marketing.
SugarCon '09: New CRM features, connectors, and learning programs were all on display this week.
The enterprise feedback management vendor broadens its multichannel reach and releases a new on-demand platform.
Gartner analyst shines a little hope on the downtrodden marketer: Try spending to save, but be sure to get quick results.
The research giant unveils five predictions for business intelligence in 2009.
How we handle the bad times can reflect well on us in the long run.
Constrained spending is no excuse for CRM stagnation.
When budgets are tight, it's your job to calm skittish customers and capture the few viable prospects. You can't be everywhere at once, so be where you're most effective.
In a difficult economy, don't sit idly by. Do something -- but be sure it has a payoff.
Net Promoter Conference '09: Deliver an excellent customer experience, and riches are sure to follow.
Take charge of enterprise information to reduce risk, maintain compliance, and save a bundle.
Net Promoter Conference '09: The financial services leader relies on a simple measure of customer loyalty that often goes unacknowledged.
A slew of enhancements mark the 16th update to Oracle's software-as-a-service CRM option, and comparisons to Salesforce.com abound.
The move looks to extend Autonomy's reach into the legal profession's document management sector.
IBM announces cloud-based services within LotusLive, plus integration with CRM players, social networking, and mobile applications.
The provider of on-demand financial applications launches its Winter 2009 product.
Analysts say consolidation in the sales performance management market was expected -- but this particular deal comes as a surprise.
In a down economy, companies anticipate a negative impact on incentive programs for 2009, but a well-planned, well-implemented program may be just what they need to survive.
MicroStrategy 9, the business intelligence company's first major release in nearly four years, boasts enhanced features and an increase in both scalability and flexibility.
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