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Articles: Enterprise CRM
eGain's new "solution-as-a-service" delivery model looks to kick SaaS up a notch.
Microsoft Convergence '09: They've got the technology -- that was the easy part. Now customers are eager to learn how to use it to succeed.
Microsoft Convergence '09: In light of a troubling economy, Microsoft offers free service upgrades and eight add-ons for its Dynamics CRM and CRM Online customers.
Magic Quadrant for BPM Suites '09: Established players continue to thrive as the space continues to evolve.
The release of beamME Pro strives to add more intelligence and simplicity to the electronic exchange of contact information.
A new Gartner study finds the state of CRM in 2000 can predict its look in 2020.
Datamonitor examines the five key trends shaping the outsourcing market this year.
Microsoft Convergence '09: A focus on people, process, and an integrated ecosystem is what's needed for businesses expecting to survive this turbulent economy.
Sensible suggestions for fostering real communication.
Gartner Business Intelligence Summit '09: Industry experts weigh in on aligning BI initiatives with business strategy.
The release targets global expansion and cost savings -- two compelling attributes, says one industry analyst.
Gartner Business Intelligence Summit '09: BI remains a top priority, but one that often conflicts with reality.
A recent report on sales performance optimization shows a gap between expectations and capabilities.
The marketing automation vendor's latest release focuses on usability and that human touch.
One pundit believes the company is poised to take advantage of a growing demand for hosted customer service solutions.
The vendor's latest release includes self-service product registration, tailored to streamline and improve customer service.
Don't neglect relationships at this crucial touch point.
New applications allowing the electronic exchange of contact information—Web 2.0's answer to traditional cards, or not?
The country's in a turbulent period—a new administration, a recessionary economy—but these campaigns prove that creativity thrives in the face of change.
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