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Articles: Enterprise CRM
The Journey of Implementation — Part 1: Before the design and deployment stages begin, planning is everything.
The leaders, the winners, and the honorees -- the best of the CRM service industry over the last 12 months.
Service gaffes are part of life, but some of them are just astounding.
A recent report reveals what even flawed marketers might achieve with efforts involving social media.
The on-demand CRM and ERP vendor introduces the SuiteCloud Ecosystem, the latest word in software-as-a-service development and distribution.
Search Engine Strategies NYC '09: In the current economic climate, even top-shelf brands need to be wary. "Marketing must move from passion to compassion," according to a presenter.
Search Engine Strategies NYC '09: Expert panel discusses the state of search -- and what marketers and consumers can do with it.
Search Engine Strategies NYC '09: Top twitterer Guy Kawasaki explains how to use the microblogging site for marketing, and why "nobodies are the new somebodies."
One fundamental mistake can cost you.
Cloudforce Tour: Customer service in the cloud gets Twitter integration.
Strong and weak ties reveal who your real partners are.
eGain's new "solution-as-a-service" delivery model looks to kick SaaS up a notch.
Microsoft Convergence '09: They've got the technology -- that was the easy part. Now customers are eager to learn how to use it to succeed.
Microsoft Convergence '09: In light of a troubling economy, Microsoft offers free service upgrades and eight add-ons for its Dynamics CRM and CRM Online customers.
Magic Quadrant for BPM Suites '09: Established players continue to thrive as the space continues to evolve.
The release of beamME Pro strives to add more intelligence and simplicity to the electronic exchange of contact information.
A new Gartner study finds the state of CRM in 2000 can predict its look in 2020.
Datamonitor examines the five key trends shaping the outsourcing market this year.
Microsoft Convergence '09: A focus on people, process, and an integrated ecosystem is what's needed for businesses expecting to survive this turbulent economy.
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