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Articles: Enterprise CRM
The MDM vendor releases a new application to empower business issues with data management.
A recent study affirms that what's cool isn't necessarily what's selling -- or what's helping your company sell more.
The vendor updates its software for data mining and text analytics, ditching the "Clementine" brand name for "PASW," an acronym for "predictive analytics software."
Customer strategists' service and support options are rapidly multiplying.
Web 2.0 Expo '09: Keynote speakers strike a common chord -- consumers want their corporations and their government to open up.
Web 2.0 Expo '09: Social media thought leaders Charlene Li, Jeremiah Owyang, and Peter Kim discuss the barriers to social media marketing, and how to encounter them without going "over capacity."
The need for knowledge now permeates the enterprise.
But are you prepared to let them?
Consumers—at home and abroad—are demanding that companies address their needs.
Vendors unleash a new round of community forums for their customers.
Wireless service providers aren't listening to their loudest customers
New federal laws require an opt-out for prerecorded calls—but that just might lead to better relationships.
Only if you remember why it mattered in the first place.
The Journey of Implementation — Part 1: Before the design and deployment stages begin, planning is everything.
The leaders, the winners, and the honorees -- the best of the CRM service industry over the last 12 months.
Service gaffes are part of life, but some of them are just astounding.
A recent report reveals what even flawed marketers might achieve with efforts involving social media.
The on-demand CRM and ERP vendor introduces the SuiteCloud Ecosystem, the latest word in software-as-a-service development and distribution.
Search Engine Strategies NYC '09: In the current economic climate, even top-shelf brands need to be wary. "Marketing must move from passion to compassion," according to a presenter.
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