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Articles: Enterprise CRM
Agreement will add cloud-based customer service offering to Microsoft Dynamics CRM.
Ovum research finds very few customer-adaptive enterprises exist today.
Game techniques keep agents happy, engaged, and better equipped to handle interactions.
COOs struggle to navigate a siloed structure.
Harness reps' drive to win by teaching skills for improvement.
The new version of ShoreTel Enterprise Contact Center has greater support for multidevice, multichannel interactions.
The new release of Kana Enterprise unifies multinational, multilingual customer service across channels.
Three new contact center offerings cover SMBs and enterprise customers
Territory management among upgrades geared for large businesses
Redesign aims for user-friendly changes.
CX professionals must satisfy appetites companywide.
Let's put this old cliche to sleep.
Getting executive buy-in means asking and answering the right questions.
Ellucian Enterprise CRM offers recruiting and student advancement tools for colleges and universities.
An evolving need for content calls for an all-in-one way to manage it.
Five9 to bring contact center and CRM together in the cloud, creating a comprehensive customer service agent desktop.
New option means databases can process billions of rows and columns at "ungodly speeds."
Dialer, ACD, and IVR are included in the product offering.
Boost your company's reputation with a comprehensive CEM program.
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