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Articles: Enterprise CRM
COOs struggle to navigate a siloed structure.
Harness reps' drive to win by teaching skills for improvement.
The new version of ShoreTel Enterprise Contact Center has greater support for multidevice, multichannel interactions.
The new release of Kana Enterprise unifies multinational, multilingual customer service across channels.
Three new contact center offerings cover SMBs and enterprise customers
Territory management among upgrades geared for large businesses
Redesign aims for user-friendly changes.
CX professionals must satisfy appetites companywide.
Let's put this old cliche to sleep.
Getting executive buy-in means asking and answering the right questions.
Ellucian Enterprise CRM offers recruiting and student advancement tools for colleges and universities.
An evolving need for content calls for an all-in-one way to manage it.
Five9 to bring contact center and CRM together in the cloud, creating a comprehensive customer service agent desktop.
New option means databases can process billions of rows and columns at "ungodly speeds."
Dialer, ACD, and IVR are included in the product offering.
Boost your company's reputation with a comprehensive CEM program.
Many colleges and universities are only using CRM for marketing, ignoring vital service and sales components.
New tools improve connectivity between ERP and CRM operations.
Mobile app, Live Edit, and File Drag-and-Drop are among the product enhancements.
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