Boost customer retention by acting at the right time.
Viewpoints,
Posted 07 Dec 2009
Forrester Wave on ECM '09: Steady growth and a spate of consolidation mark the latest report by Forrester Research.
CRM Featured Articles,
Posted 04 Dec 2009
Hint: Desperate marketers rarely win.
Viewpoints,
Posted 03 Dec 2009
Attensity's latest release incorporates insight from social networks to enhance a company's own knowledge base for better customer service.
CRM Featured Articles,
Posted 03 Dec 2009
Your data is multiplying, your channels are extending, the chatter is never-ending. You're already having trouble keeping up with the stream of information. What happens when that stream becomes a flood?
Magazine Features,
Posted 01 Dec 2009
Forget YouTube sensations and wardrobe malfunctions. After years spent bound up by bandwidth, video is finally able to help your business become the star of the show.
Magazine Features,
Posted 01 Dec 2009
When the economy (eventually) rebounds, customers will be swayed by differentiators. That's why the smart companies are investing in customer experience now.
Magazine Features,
Posted 01 Dec 2009
Can a proactive consumer strategy help North America find the impetus it needs to reinvest in customer-facing technology?
Insight,
Posted 01 Dec 2009
A contest turns the customer service center into a film location.
Insight,
Posted 01 Dec 2009
Big brands and consumers alike see a newfound value in trust.
Insight,
Posted 01 Dec 2009
Forget all the bells and whistles—usability reigns supreme among CRM users.
Insight,
Posted 01 Dec 2009
Equipment manufacturer Henny Penny cooks up better customer service thanks to Cisco Systems' unified communications solutions.
Secret of My Success,
Posted 01 Dec 2009
Analyzing churn helped the Internet service provider improve not just the targeting of its messages, but its overall customer retention as well
REAL ROI,
Posted 01 Dec 2009
Nationwide talks its way to a more successful automotive quote-and-buying process with nGenera CIM.
REAL ROI,
Posted 01 Dec 2009
You need more than just transaction data if you want to take action.
Connect,
Posted 01 Dec 2009
Is unified communications the next disruptive technology for customer service?
Customer Centricity,
Posted 01 Dec 2009
Big-picture advice for how to improve the customer experience over the next year.
The Tipping Point,
Posted 01 Dec 2009
Unifying the sales process and the CRM system is essential.
Reality Check,
Posted 01 Dec 2009
Implement applications to support customer service and technology teams.
Viewpoints,
Posted 01 Dec 2009
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