Big Red squeezes onto the Leaders Quadrant and an open-source player joins the evaluation for the first time.
CRM Featured Articles,
Posted 23 Jan 2010
The social media monitoring company announces new sentiment analysis technology for its customers.
CRM Featured Articles,
Posted 20 Jan 2010
The $17.8 million cash purchase of email deliverability specialist Pivotal Veracity is intended to help the marketing automation pioneer compete with best-of-breed email service providers.
CRM Featured Articles,
Posted 19 Jan 2010
In response to the demand for cross-channel marketing functionalities, the research firm publishes its first report covering this trend.
CRM Featured Articles,
Posted 19 Jan 2010
With the launch of Business Objects Sustainability Performance Management, SAP wants to provide companies with holistic views into their sustainable strategies and actions.
CRM Featured Articles,
Posted 19 Jan 2010
Like a wise man once said, skate where the puck is going.
Viewpoints,
Posted 19 Jan 2010
With single-digit growth and the addition of several new niche players, ECM continues to thrive.
CRM Featured Articles,
Posted 19 Jan 2010
After closing deals at the end of 2009, the social media agency aims to deliver a broad suite of social media capabilities.
CRM Featured Articles,
Posted 15 Jan 2010
The social business software provider buys a social media monitoring company and plans to extend social insight across the entire enterprise.
CRM Featured Articles,
Posted 15 Jan 2010
In Forrester's Annual survey, Barnes and Noble, Marriott Hotels, and Hampton Inn and Suites deliver the best experiences.
CRM Featured Articles,
Posted 15 Jan 2010
A recent DMG Research study on UC examines major players, trends, and a potential wild card that could shake up the space.
CRM Featured Articles,
Posted 15 Jan 2010
NRF Annual '10: Consumers are looking for value that goes beyond just a price cut.
CRM Featured Articles,
Posted 13 Jan 2010
NRF Annual ‘10: With the worst of the economic recession behind them, retailers must seek new growth opportunities through jobs, innovation, and international expansion.
CRM Featured Articles,
Posted 13 Jan 2010
Survey reports that working together makes everyone stronger.
CRM Featured Articles,
Posted 13 Jan 2010
Greg Gianforte, CEO of RightNow Technologies, stresses mobile and social media interaction at RightNow Summit '10
CRM Featured Articles,
Posted 11 Jan 2010
Forrester outlines the top changes professionals should make and look out for when moving toward new applications.
CRM Featured Articles,
Posted 11 Jan 2010
Improve the customer experience with a content-rich, social-driven site.
Viewpoints,
Posted 11 Jan 2010
MindTouch and SnapLogic, two providers of open-source solutions, join together to deliver cost-effective enterprise integration application.
CRM Featured Articles,
Posted 08 Jan 2010
Research from Enterprise Strategy Group finds the space will continue to grow as more companies bring operations in-house.
CRM Featured Articles,
Posted 08 Jan 2010
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