Nationwide talks its way to a more successful automotive quote-and-buying process with nGenera CIM.
REAL ROI,
Posted 01 Dec 2009
You need more than just transaction data if you want to take action.
Connect,
Posted 01 Dec 2009
Is unified communications the next disruptive technology for customer service?
Customer Centricity,
Posted 01 Dec 2009
Big-picture advice for how to improve the customer experience over the next year.
The Tipping Point,
Posted 01 Dec 2009
Unifying the sales process and the CRM system is essential.
Reality Check,
Posted 01 Dec 2009
Implement applications to support customer service and technology teams.
Viewpoints,
Posted 01 Dec 2009
Pundits say the company's latest release tightens competition in the QM space.
CRM Featured Articles,
Posted 01 Dec 2009
The research firm's list of technologies with the potential to significantly impact the enterprise in the next three years.
Web-Only Bonus Articles,
Posted 01 Dec 2009
Web 2.0 Expo '09: Panel of 2.0 entrepreneurs hash out the most common routes to failure, paths to recovery, and acceptance of "I Can Has Failure."
CRM Featured Articles,
Posted 28 Nov 2009
Web 2.0 Expo '09: Keynote speaker Chris Brogan converses with attendees on the art listening and what really to do on Twitter, aka the Serendipity Engine.
CRM Featured Articles,
Posted 28 Nov 2009
Dreamforce '09: A roundup of product releases and enhancements that came out of the so-called "Cloud Event of the Year."
CRM Featured Articles,
Posted 27 Nov 2009
Dreamforce: In a moving speech to a global audience, Colin Powell reinvigorates the need for the purpose-driven individual.
CRM Featured Articles,
Posted 27 Nov 2009
Dreamforce '09: The software-as-a-service pioneer unveils what it calls its fourth cloud -- the Collaboration Cloud -- as well as a product called Chatter.
CRM Featured Articles,
Posted 27 Nov 2009
Only one of these two critical areas of investment requires capital expenditures.
Viewpoints,
Posted 27 Nov 2009
The many disguises worn by software-as-a-service.
Viewpoints,
Posted 25 Nov 2009
Five critical questions to ask before building a product on Salesforce.com's platform.
Viewpoints,
Posted 19 Nov 2009
New solution for online retailers brings the dressing room into the consumer's own home.
CRM Featured Articles,
Posted 18 Nov 2009
A revamped user interface provides highlights the company's latest service desk solution.
CRM Featured Articles,
Posted 18 Nov 2009
Sage Summit '09: Brent Leary conveys to Sage attendees why CRM is turning into SCRM - and why hash tags matter.
CRM Featured Articles,
Posted 18 Nov 2009
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