Only one of these two critical areas of investment requires capital expenditures.
Viewpoints,
Posted 27 Nov 2009
The many disguises worn by software-as-a-service.
Viewpoints,
Posted 25 Nov 2009
Five critical questions to ask before building a product on Salesforce.com's platform.
Viewpoints,
Posted 19 Nov 2009
New solution for online retailers brings the dressing room into the consumer's own home.
CRM Featured Articles,
Posted 18 Nov 2009
A revamped user interface provides highlights the company's latest service desk solution.
CRM Featured Articles,
Posted 18 Nov 2009
Sage Summit '09: Brent Leary conveys to Sage attendees why CRM is turning into SCRM - and why hash tags matter.
CRM Featured Articles,
Posted 18 Nov 2009
The latest offering from the software-as-a-service vendor adds more pieces to further build out a comprehensive BI suite.
CRM Featured Articles,
Posted 16 Nov 2009
SPSS Directions '09: Statistician Nate Silver shared his tips for successful data analysis predictions.
CRM Featured Articles,
Posted 15 Nov 2009
SPSS Directions '09: A panel discussion with IBM and SPSS executives highlighted continued integration and optimism for the market moving forward.
CRM Featured Articles,
Posted 15 Nov 2009
As companies look to cut costs and streamline operations, electronic signatures may be entering a renaissance period.
Re:Tooling,
Posted 15 Nov 2009
It's been 10 years since the founding of Salesforce.com, and CRM has never been the same.
Pint of View,
Posted 15 Nov 2009
The social business software player announces a new version of its platform, connects communities, and makes a play for the iPhone.
CRM Featured Articles,
Posted 15 Nov 2009
Enterprise 2.0 '09: The concept may be mainstream enough to warrant having a conference in its name, but "enterprise 2.0" still faces criticism from industry skeptics who want to see results before they believe the hype.
CRM Featured Articles,
Posted 13 Nov 2009
Adjust your vision to deliver business value during changing times.
Viewpoints,
Posted 13 Nov 2009
NetSuite's first "premier partner" is a vendor that specializes in making social media work for the enterprise.
CRM Featured Articles,
Posted 10 Nov 2009
Proactive contact is the new customer service imperative.
Viewpoints,
Posted 09 Nov 2009
Magic Quadrant for Unified Communications '09: New research finds no single vendor can adequately address a company's UC needs with one solution.
CRM Featured Articles,
Posted 04 Nov 2009
Forrester Consumer Forum '09: Analyst provides three steps for making the customer experience matter.
CRM Featured Articles,
Posted 03 Nov 2009
Forrester Consumer Forum '09: In order to interact with the multi-channel customer, companies must recognize changing consumer behaviors, expand reach on multiple channels, and embrace digital tools.
CRM Featured Articles,
Posted 03 Nov 2009
|