Enough with the promotions, customers demand better service.
CRM Featured News,
Posted 07 Sep 2009
RightNow Technologies continues to target larger contact centers, with its August '09 edition offering expanded graphical workflow capabilities and trending/analytics features.
CRM Featured News,
Posted 04 Sep 2009
destinationCRM.com Exclusive: Company executives and industry pundits alike are calling the move another major win for the hosted contact center delivery model.
CRM Featured News,
Posted 03 Sep 2009
The path to igniting sustainable sales performance.
Viewpoints,
Posted 03 Sep 2009
CRM Evolution '09: CRM consultant shares tips for barreling through the economy and thriving in a post-recession world.
CRM Featured News,
Posted 02 Sep 2009
CRM Evolution '09: Your one-stop shop for all the news and coverage coming out of CRM magazine's annual conference in New York.
CRM Featured News,
Posted 02 Sep 2009
Despite an uptick in business activity, Pear Analytics says the majority of Twitter posts contain "Pointless Babble."
CRM Featured News,
Posted 02 Sep 2009
Driven largely by the search engine giant, e-business receives a customer satisfaction score of 81.5 this quarter, up from 79.3 a year ago.
CRM Featured News,
Posted 02 Sep 2009
Microsoft and IBM do the most sharing, with Novell playing close behind.
CRM Featured News,
Posted 02 Sep 2009
The media giant unifies its systems—and maximizes sales opportunities—on the Salesforce.com platform [Enterprise Suite CRM]
Magazine Features,
Posted 01 Sep 2009
The Market Awards are done, but there's so much left unmocked!
Pint of View,
Posted 01 Sep 2009
Your local street-food vendor can teach your company a thing or two.
Customer Centricity,
Posted 01 Sep 2009
CRM is changing, evolving to suit the demands of the moment.
Reality Check,
Posted 01 Sep 2009
How CRM and advertising can help you court the best customers.
Viewpoints,
Posted 01 Sep 2009
How United Airlines learned that customer dissatisfaction + social media = a first-class pain.
Insight,
Posted 01 Sep 2009
A visual depiction of the Forrester Research guidelines referred to in Ray Wang's Tipping Point column in the September 2009 issue of CRM magazine.
Web-Only Bonus Articles,
Posted 01 Sep 2009
SpeechTEK 2009: This year's closing keynote panel examines speech solutions delivered via the software-as-a-service model.
CRM Featured News,
Posted 29 Aug 2009
SpeechTEK 2009: The keynote presenter on Day 2 argues that 90 percent of new-customer interactions involve moments of truth that are delivered by technology or technology-enabling personnel.
CRM Featured News,
Posted 29 Aug 2009
CRM Evolution '09 — Day 3: CRM thought leader Denis Pombriant traces the origins of customer experience, and suggests it should not be our sole focus.
CRM Featured News,
Posted 29 Aug 2009
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