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Articles: Enterprise CRM
A revamped user interface provides highlights the company's latest service desk solution.
Sage Summit '09: Brent Leary conveys to Sage attendees why CRM is turning into SCRM - and why hash tags matter.
The latest offering from the software-as-a-service vendor adds more pieces to further build out a comprehensive BI suite.
SPSS Directions '09: Statistician Nate Silver shared his tips for successful data analysis predictions.
SPSS Directions '09: A panel discussion with IBM and SPSS executives highlighted continued integration and optimism for the market moving forward.
As companies look to cut costs and streamline operations, electronic signatures may be entering a renaissance period.
It's been 10 years since the founding of Salesforce.com, and CRM has never been the same.
The social business software player announces a new version of its platform, connects communities, and makes a play for the iPhone.
Enterprise 2.0 '09: The concept may be mainstream enough to warrant having a conference in its name, but "enterprise 2.0" still faces criticism from industry skeptics who want to see results before they believe the hype.
Adjust your vision to deliver business value during changing times.
NetSuite's first "premier partner" is a vendor that specializes in making social media work for the enterprise.
Proactive contact is the new customer service imperative.
Magic Quadrant for Unified Communications '09: New research finds no single vendor can adequately address a company's UC needs with one solution.
Forrester Consumer Forum '09: Analyst provides three steps for making the customer experience matter.
Forrester Consumer Forum '09: In order to interact with the multi-channel customer, companies must recognize changing consumer behaviors, expand reach on multiple channels, and embrace digital tools.
If you want to make the most of the developing business environment, you better start now.
The company's latest on-demand solution looks to ease the challenges online marketers face today.
Only social media can put the customer back into CRM.
An on-demand CRM platform involves a partner-selection process as well.
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