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Articles: Enterprise CRM
MindTouch and SnapLogic, two providers of open-source solutions, join together to deliver cost-effective enterprise integration application.
Research from Enterprise Strategy Group finds the space will continue to grow as more companies bring operations in-house.
A private equity firm's acquisition moves the customer experience management player out of the public sphere.
Another year older, another year stronger-social media continues to gain momentum in the business world.
Capture new markets — or reinvigorate existing ones — by reevaluating how those markets perceive your brand.
Large retailers are seeing record numbers in customer satisfaction but small and midsized businesses still feel the pain of the economy.
Unable to connect social media to quantifiable results has made marketers wary of the investment, but this year may be the year all that changes.
Enhance your brand with digital video.
With SMS on the rise, one pundit says the vendor's latest offering will help drive more business.
Unless the concept is integrated into your operating strategy, your view is incomplete.
Break down internal silos to yield more-satisfied customers.
Site satisfaction calls for improvement as customers increasingly look online for information about their health.
Economist Intelligence survey indicates that agile decision making is vital to operational efficiency and success -- yet most firms' ability to make good decisions needs improvement.
How credit card companies are making the most of their existing relationships.
Hypatia Research evaluates the state of EHRs among healthcare facilities and outlines roadblocks to adoption.
Be prepared to act on customer feedback.
The social collaboration platform provider puts out a new release geared toward community managers.
Magic Quadrant for Social Software in the Workplace '09: Gartner narrows its scope and crowns leaders for the first time, but notes that the market is still immature and there are "no safe bets yet."
Forget the scripts — empower telesales agents to engage in a real dialogue.
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