Logo
BodyBGTop
Articles: Enterprise CRM
Harness technology to improve the customer experience.
Boost customer retention by acting at the right time.
Forrester Wave on ECM '09: Steady growth and a spate of consolidation mark the latest report by Forrester Research.
Hint: Desperate marketers rarely win.
Attensity's latest release incorporates insight from social networks to enhance a company's own knowledge base for better customer service.
Your data is multiplying, your channels are extending, the chatter is never-ending. You're already having trouble keeping up with the stream of information. What happens when that stream becomes a flood?
Forget YouTube sensations and wardrobe malfunctions. After years spent bound up by bandwidth, video is finally able to help your business become the star of the show.
When the economy (eventually) rebounds, customers will be swayed by differentiators. That's why the smart companies are investing in customer experience now.
Can a proactive consumer strategy help North America find the impetus it needs to reinvest in customer-facing technology?
A contest turns the customer service center into a film location.
Big brands and consumers alike see a newfound value in trust.
Forget all the bells and whistles—usability reigns supreme among CRM users.
Equipment manufacturer Henny Penny cooks up better customer service thanks to Cisco Systems' unified communications solutions.
Analyzing churn helped the Internet service provider improve not just the targeting of its messages, but its overall customer retention as well
Nationwide talks its way to a more successful automotive quote-and-buying process with nGenera CIM.
You need more than just transaction data if you want to take action.
Is unified communications the next disruptive technology for customer service?
Big-picture advice for how to improve the customer experience over the next year.
Unifying the sales process and the CRM system is essential.
Pages: << Prev  1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143   Next >>
 
Companies: Enterprise CRM
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us