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Articles: Enterprise CRM
Maybe so, but only if the healthcare industry can better diagnose and care for its patients.
Online community provider extends its private network to Facebook and Twitter.
Big Red squeezes onto the Leaders Quadrant and an open-source player joins the evaluation for the first time.
The social media monitoring company announces new sentiment analysis technology for its customers.
The $17.8 million cash purchase of email deliverability specialist Pivotal Veracity is intended to help the marketing automation pioneer compete with best-of-breed email service providers.
In response to the demand for cross-channel marketing functionalities, the research firm publishes its first report covering this trend.
With the launch of Business Objects Sustainability Performance Management, SAP wants to provide companies with holistic views into their sustainable strategies and actions.
Like a wise man once said, skate where the puck is going.
With single-digit growth and the addition of several new niche players, ECM continues to thrive.
After closing deals at the end of 2009, the social media agency aims to deliver a broad suite of social media capabilities.
The social business software provider buys a social media monitoring company and plans to extend social insight across the entire enterprise.
In Forrester's Annual survey, Barnes and Noble, Marriott Hotels, and Hampton Inn and Suites deliver the best experiences.
A recent DMG Research study on UC examines major players, trends, and a potential wild card that could shake up the space.
NRF Annual '10: Consumers are looking for value that goes beyond just a price cut.
NRF Annual ‘10: With the worst of the economic recession behind them, retailers must seek new growth opportunities through jobs, innovation, and international expansion.
Survey reports that working together makes everyone stronger.
Greg Gianforte, CEO of RightNow Technologies, stresses mobile and social media interaction at RightNow Summit '10
Forrester outlines the top changes professionals should make and look out for when moving toward new applications.
Improve the customer experience with a content-rich, social-driven site.
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