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Articles: Enterprise CRM
8x8 Enterprise Suite helps companies accelerate their migration to cloud communications
Current tools leave insight lacking when it comes to employee interaction.
Consider your business' focus in the evaluation process.
Service excellence is finally taking a starring role.
HP Qfiniti 10.3 extends connectivity to Genesys and Cisco telephony switches and maximizes value from customer interaction data.
When business teams align, everyone wins.
Meet employees' needs to provide better customer service.
The technology's benefits are too obvious to ignore.
Packaged solutions offer contact centers far-reaching potential.
The new features will appeal to CRM beginners and companies on a budget.
The software and services provider's new cloud service is designed to foster collaboration in the enterprise.
The company promises speedier deployment times and improved services for Salesforce.com customers.
Early adopters of the industry-specific apps include Citibank, Air Canada, and Sprint.
While creating a customer journey map that accounts for experiences across multiple channels might sound difficult, it is possible.
The sales performance platform provider responds to customers' needs for effective behavior monitoring.
The partnership will extend the reach of Verint's workforce optimization solutions to enterprise contact centers.
The payoff from your CRM system is determined as much by your commitment to it as by the strength of the technology.
The latest version of Pega Customer Service empowers large service organizations to better engage customers, simplify the employee experience, and change as their business evolves.
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