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Articles: Enterprise CRM
United with CRM offerings, the telephony-as-a-service company helps spread speech technology throughout the enterprise.
RightNow Technologies announces the release of RightNow Mobile, increasing customer interaction via smartphones, tablets, game consoles, and GPS systems.
Sage Insights '10: After months of readying partners, Sage announces the June availability of SalesLogix for the Cloud.
SapphireNow '10: SAP's co-CEOs deliver back-to-back keynote addresses celebrating not only their first 100 days at the helm, but also the general availability of on-demand offering Business ByDesign 2.5 — two months from now.
SapphireNow '10: SAP executives explain the recent Sybase acquisition and set a date for the general availability of on-demand software Business ByDesign 2.5.
Magic Quadrant for Business Intelligence '10: Smaller vendors gain traction, but 75 percent of the market remains controlled by the top five vendors, with Oracle on top yet again.
The German software giant says it will now be able to offer enterprise software and next-generation business intelligence on mobile devices.
The deal, reportedly for more than $20 million, allows Lithium to add social media monitoring to its extensive list of capabilities.
Online eyewear retailer EyeBuyDirect.com brings its customer feedback into focus with Kampyle
Within the search giant's Apps Marketplace, small and midsize application providers can integrate with cloud-based offerings.
The real revolution is enabling customers to define their own interactions.
An antivirus company turns pro-self-service.
Transparency and authenticity are the cornerstones of trust between a company and its customers.
Just as you finally come to grips with CRM, the customers themselves have turned the tables—and now they're managing you.
The flatter the world, the further the reach of the empowered customer. In his new book, Flip the Funnel, Joseph Jaffe explains how that may finally bring down silos once and for all.
Divining the right path requires the right data.
Innovation is the only thing that can help—and you may be overdue.
Microsoft Convergence '10: At this year's business solutions event, the Microsoft team announces extensions to CRM Dynamics Online and previews the next generation of Microsoft CRM.
Magic Quadrant for CRM Customer Service Contact Centers '10: New players join Oracle Siebel, Microsoft, and Salesforce.com as the market seeks to empower agents and deliver next-generation service.
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