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Articles: Enterprise CRM
What does it mean for loyalty and engagement?
Unified and actionable search is now possible across all of Zoho's 24 applications.
Internet Week NY '10: At an Advertising Research Foundation panel, executives from General Mills, Harris Interactive, and Porter Novelli reveal how brands should use Twitter, Facebook, and other social media.
Info-Tech Research Group evaluates the incumbent players and outlines opportunities surrounding the convergence of CRM and social media.
Transform CRM to recognize the power of self-organizing groups.
Cows browse. People communicate.
Making conversations the center of innovation and business strategy.
First Call Resolution, Handle Time Optimization, and Call Volume Reduction enable contact centers to make better use of Utopy's speech analytics platform.
Tips for eavesdropping on social media conversations.
United with CRM offerings, the telephony-as-a-service company helps spread speech technology throughout the enterprise.
RightNow Technologies announces the release of RightNow Mobile, increasing customer interaction via smartphones, tablets, game consoles, and GPS systems.
Sage Insights '10: After months of readying partners, Sage announces the June availability of SalesLogix for the Cloud.
SapphireNow '10: SAP's co-CEOs deliver back-to-back keynote addresses celebrating not only their first 100 days at the helm, but also the general availability of on-demand offering Business ByDesign 2.5 — two months from now.
SapphireNow '10: SAP executives explain the recent Sybase acquisition and set a date for the general availability of on-demand software Business ByDesign 2.5.
Magic Quadrant for Business Intelligence '10: Smaller vendors gain traction, but 75 percent of the market remains controlled by the top five vendors, with Oracle on top yet again.
The German software giant says it will now be able to offer enterprise software and next-generation business intelligence on mobile devices.
The deal, reportedly for more than $20 million, allows Lithium to add social media monitoring to its extensive list of capabilities.
Online eyewear retailer EyeBuyDirect.com brings its customer feedback into focus with Kampyle
Within the search giant's Apps Marketplace, small and midsize application providers can integrate with cloud-based offerings.
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