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Articles: Enterprise CRM
High-growth companies prioritize CX, and you'll find the following characteristics in those at the helm.
Like any relationship, it requires a lot of work.
'Great customer experience, for the vast majority of things we do today, is measured in time,' keynote speaker Gerry McGovern told attendees.
'Customers want to be loyal to you…but we don't necessarily roll out the red carpet and make it easy for them to remain loyal to us,' says an expert on brand advocacy.
Launched 30 years ago, the Act! solution continues to evolve with the ever-changing landscape of the CRM industry.
Stepping into their shoes and enlisting them in your efforts are just two of the ways to build a bridge to the people who make your business possible.
The enhanced learning certification service aims to help sales reps take on managing customer success beyond the dotted line.
These innocuous-sounding words, uttered by countless reps, can point toward poor sales techniques and bad habits.
The latest version of Pyze's flagship platform brings advanced capabilities for cross-app aggregation, third party integrations, and personalization.
The integration brings unified communications applications directly into Microsoft's latest CRM platform. (Featured on SmartCustomerService.com.)
Integration is the name of the game, and that goes for your technology and your personnel.
Is industry analysis real, or is it doublespeak?
Companies can benefit from consolidating their most essential sales tools in a seamless digital setting
ViewedIt enables sales and customer support teams to record personalized videos and add them to their email conversations.
5 Reasons Why You Should Ditch It for the Cloud
More and more businesses across all industries and of all sizes are moving to the cloud for unified communications (UC).
Xerox's new offerings will help companies improve customer communications and automate transaction processing.
The partnership combines Forrester's CX Index with Verint's Enterprise Feedback Management to help companies benchmark their customer service against competitors.
OpenText expands its Enterprise Information Management Platform.
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