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Articles: Enterprise CRM
Web 2.0 Expo '10 — Day 1: "The world we need is one we've never yet seen," declared Tim O'Reilly at his bi-annual technology event.
Oracle OpenWorld '10 — Day 3: Salesforce.com Chairman and CEO Marc Benioff unveils new features of his company's enterprise social network product.
With ClickFox, Sprint takes an analytical look at its crosschannel customer experience—and saves millions in the process.
Becker Professional Education studies RightNow Technologies' sales and marketing tools.
Hotels are finding a home away from home in social media, and boosting the customer experience in the process.
If your contact center empire feels as if it's crumbling all around you, these best practices may help you reclaim the seat of power.
Oracle OpenWorld '10 — Day 2: The latest version of the company's software-as-a-service application adds modules for "best-in-class" marketing and business planning as well as a preview of CRM technologies to come.
Oracle OpenWorld '10 — Day 1: Kicking off its mammoth conference, Oracle makes a few hardware announcements, tackles the cloud, and sheds more light on 2011's Fusion Platform.
Your challenge, in a lot of ways, is to infuse what you do with humanity.
A unit of Prudential Financial invests in Salesforce.com to revive a lethargic sales and customer retention program.
The software-as-a-service pioneer promises general availability on mobile devices by the end of this year.
The cloud computing company brings its newly acquired data services piece in-house with Jigsaw for Salesforce CRM.
Magic Quadrant for Sales Force Automation '10: The top sector of the annual market assessment also includes Microsoft and two Oracle offerings.
Tight budgets and heightened expectations combine to pose a challenge.
Sustainability, in all its forms, may be the industry's next big thing.
Top executives from SAP and its recent Sybase acquisition deliver a corporate roadmap.
Whether your strategy is operational excellence, product innovation, or customer intimacy, CRM is essential to achieve customer satisfaction. So how do you choose?
ICentera, a provider of sales enablement solutions, releases a specialized product designed for channel partners.
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