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Articles: Enterprise CRM
RightNow CX for Facebook allows organizations to interact with consumers via Facebook from the agent desktop
Rosetta Stone will be the first company to use Parature's new Facebook application
The provider of enterprise communications announces OpenScape Fusion Social Media.
With the general availability of Sugar 6, the open-source vendor zeroes in on a new interface, productivity enhancements, and new partnerships.
A three-year-old copyright dispute concludes as a jury orders SAP to pay Oracle $1.3 Billion
Dell purchases a cloud adoption firm in a move that analysts believe illustrates the personal computing company's desire to transform itself into a software and services company.
The communications and networking giant's new Cisco SocialMiner promises ways to increase customer interactions through social media.
Avaya Aura Contact Center creates a collaborative space for agents, customers, and experts using Session Initiation Protocol (SIP)-based communications.
Marrying a variety of voice-of-the-customer approaches, David's Bridal tries measuring sentiment among social media-savvy brides.
UnitedHealthcare overhauls its CRM program to embrace an on-demand solution that users will actually use.
With Unica's marketing software, Sears Holdings gains some newfound customer intelligence.
Virtual agents, deemed the new "concierge" of the Internet, help customers navigate through ever-increasing Web site complexities.
Proactive CRM enables organizations to cut costs, minimize risk, protect their brand, and improve customer experiences.
Relationship-building takes more than a tweet
One provider shows how to join consumers in social networks without compromising a secure relationship.
The search-engine giant beaches its innovative collaboration engine.
Executives from four of the industry's top vendors share the same stage—but not the same views.
Industry analysts explain how vendors and customers can avoid the communication errors that occur during CRM implementations.
If you feel like somebody's watching you, it just might be CRM in action
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