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Articles: Enterprise CRM
The lessons universities are learning about emerging technologies
But the study also finds that few are doing enough to promote their mobile presence.
Confirmit voice of the customer survey highlights the role of organizational culture in creating competitive differentiation.
eGain Multisearch provides federated search, multi-access navigation, and multi-process expertise behind the simple search box.
Focus on innovation and improving the customer experience.
A maturity model for the Sales 2.0 era.
Electronic communications are meant to help manage relationships, not build them.
The next step beyond social media monitoring.
How CRM can help neutralize the danger zones.
Pelorus Associates expects the total worldwide market to hit $1.24 billion in five years, up from $800 million today.
The fall 2010 release contains new tagging, ticketing, templating, and routing functions.
Real-Time ID is expected to provide a change to online marketing strategies.
Salesforce's new Database.com will be available across mobile devices, languages, and platforms.
As social and mobile technologies transform shopping, retailers embrace innovative strategies for using customer conversations to stay close to consumers.
Voice Experience Manager allows businesses to a identify a caller before they enter the IVR maze
Taking action on feedback collected through social media, mobile, and text analytics are at the top of the list.
Vendor Deep Dive — Zuora, Part 1: The on-demand billing specialist recently unveiled four different editions of Z-Commerce for the Cloud, providing infrastructure for the pay-as-you-go business model.
The Forrester Wave: CRM Suites Customer Service Solutions report evaluates 19 of the leading CRM suite solutions
Evoke CRM study ranks the most social CRM companies on the Web.
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