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Articles: Enterprise CRM
Being friended or followed is desirable; fostering trust is more important
The danger of uniting location-driven applications and customer interactions
Make sure you're delivering messages that customers want to hear
Of those, 2.6 billion are completed, according to Vovici research.
The lessons universities are learning about emerging technologies
But the study also finds that few are doing enough to promote their mobile presence.
Confirmit voice of the customer survey highlights the role of organizational culture in creating competitive differentiation.
eGain Multisearch provides federated search, multi-access navigation, and multi-process expertise behind the simple search box.
Focus on innovation and improving the customer experience.
A maturity model for the Sales 2.0 era.
Electronic communications are meant to help manage relationships, not build them.
The next step beyond social media monitoring.
How CRM can help neutralize the danger zones.
Pelorus Associates expects the total worldwide market to hit $1.24 billion in five years, up from $800 million today.
The fall 2010 release contains new tagging, ticketing, templating, and routing functions.
Real-Time ID is expected to provide a change to online marketing strategies.
Salesforce's new Database.com will be available across mobile devices, languages, and platforms.
As social and mobile technologies transform shopping, retailers embrace innovative strategies for using customer conversations to stay close to consumers.
Voice Experience Manager allows businesses to a identify a caller before they enter the IVR maze
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