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Articles: Enterprise CRM
Communicate early, be highly interactive, and automate
The acquisition expands iPipeline's bank, broker-dealer, wealth management, and international customer base.
Intalio's CRM solution to enhance Nimbus CSB cloud brokerage offering to communication service providers.
New Veeva iRep application satisfies the pharmaceutical industry's appetite for the fast-growing computing device.
The newspaper publisher plans to move several hundred agents in multiple locations to the inContact platform.
Salesforce aims to become "the cornerstone of the next-generation of cloud computing" with latest acquisition.
A financial services firm invigorates its VOC program to better understand its business—and its customers
J&P Cycles accrues more than 28,000 Facebook fans in less than a year with RightNow for Facebook
The U.S. government struggles as the entity most resistant to change
The coauthors of Empowered underscore a new-found source of corporate strength.
Don't just store your customer data—use it
Contact centers risk wasting powerful technology on the automation of imperfect processes
The company snatches the cloud-based integrated marketing software vendor for $525 million.
Following FTC's lead, media and marketing associations outline transparency-driven principles
How companies can use online behavioral advertising to win customer confidence
Being friended or followed is desirable; fostering trust is more important
The danger of uniting location-driven applications and customer interactions
Make sure you're delivering messages that customers want to hear
Of those, 2.6 billion are completed, according to Vovici research.
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