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Articles: Enterprise CRM
Social media engagement requires a well-thought-out enterprise-wide approach
Tough economy erodes customer loyalty, but there are ways to rebuild it
Winning formula links essential modules on the same platform
Collaboration reinforces IBM's commitment to cloud computing.
The new solution is powered by social intelligence for real-time promotions.
Dell posts gains in IVR performance in Vocalabs study of phone-based tech support.
As part of the company's customer engagement strategy, St. John looks to Escalate to standardize all-channel clienteling best practices.
The new product release focuses on integration and enhancements to order management functionality.
Agent training is found to be the single greatest cost for contact centers.
A B2B Approach to Leveraging Customer Interaction
Communicate early, be highly interactive, and automate
The acquisition expands iPipeline's bank, broker-dealer, wealth management, and international customer base.
Intalio's CRM solution to enhance Nimbus CSB cloud brokerage offering to communication service providers.
New Veeva iRep application satisfies the pharmaceutical industry's appetite for the fast-growing computing device.
The newspaper publisher plans to move several hundred agents in multiple locations to the inContact platform.
Salesforce aims to become "the cornerstone of the next-generation of cloud computing" with latest acquisition.
A financial services firm invigorates its VOC program to better understand its business—and its customers
J&P Cycles accrues more than 28,000 Facebook fans in less than a year with RightNow for Facebook
The U.S. government struggles as the entity most resistant to change
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Companies: Enterprise CRM
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