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Articles: Enterprise CRM
Industry research underscores the immediate need for a consolidated, real-time view of information across all data sources.
A Forrester forecast indicates one in five American consumers will be using online banking by 2015.
This new survey application can be coupled with the company's IVR hosted services platform to provide call centers with easy access to automated telephony tools.
The solution leverages existing investments to route social media interactions to the best resource based on message context and business value.
A food processing equipment company finds that success tastes best when sales and service are served on the same plate
On-Cor increases brand awareness by sponsoring a multichannel campaign on GSN
Today's seniors can't be left out of IVR design decisions.
Will the smart money back experimental technology?
Engage customers with empathy online and offline, advises Social Nation author Barry Libert
Fickle customers toting mobile devices are just one click away from taking their business elsewhere
More than half of $500-million-a-year companies have in place or are developing such programs, according to Forrester Wave
Oracle lawsuits against SAP and Rimini Street signal a fork down the road
Social media engagement requires a well-thought-out enterprise-wide approach
Tough economy erodes customer loyalty, but there are ways to rebuild it
Winning formula links essential modules on the same platform
Collaboration reinforces IBM's commitment to cloud computing.
The new solution is powered by social intelligence for real-time promotions.
Dell posts gains in IVR performance in Vocalabs study of phone-based tech support.
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