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Articles: Enterprise CRM
The Allegiance Engage platform is expected to help the top-ranked airline improve customer service even further.
The new application will assist customers manage higher volumes of service issues through social media tools.
Customer experience 2.0 demands more discipline than 1.0
Social CRM technology requires learning new skills
The rising power of consumers should put them at the forefront of social strategies
Properties create apps to reach prospective guests and the ones they have
Since 2008, complaints have jumped by 40 percent, says analyst firm
Initially for contact centers, the Holy Grail for marketing and customer service organizations has widened its scope
Fewer consumers are switching, but that doesn't mean they are happy
Salesforce.com video tops the list of Beagle's first Short Tale Awards.
Industry research underscores the immediate need for a consolidated, real-time view of information across all data sources.
A Forrester forecast indicates one in five American consumers will be using online banking by 2015.
This new survey application can be coupled with the company's IVR hosted services platform to provide call centers with easy access to automated telephony tools.
The solution leverages existing investments to route social media interactions to the best resource based on message context and business value.
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