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Articles: Enterprise CRM
After a lawsuit questioned quality of its beef, the food chain aggressively disseminated its side of the story
Apartment hunting reveals what happens behind closed doors
By acknowledging social media's influence and capitalizing on it, you could create evangelists for your company
Technology and strategy convert customer interactions into actionable insight
Purse strings loosen on capital spending, which may bring rapid deployments
Users will have access to SAP CRM from desktops and mobile devices.
New software and consulting service includes a "university," cloud analytics, and personalized shopping strategies.
DMG research shows innovation and growth to continue in the WFO market through 2013.
The Allegiance Engage platform is expected to help the top-ranked airline improve customer service even further.
The new application will assist customers manage higher volumes of service issues through social media tools.
Customer experience 2.0 demands more discipline than 1.0
Social CRM technology requires learning new skills
The rising power of consumers should put them at the forefront of social strategies
Properties create apps to reach prospective guests and the ones they have
Since 2008, complaints have jumped by 40 percent, says analyst firm
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