The Forrester Wave: CRM Suites Customer Service Solutions report evaluates 19 of the leading CRM suite solutions
Daily News,
Posted 01 Dec 2010
Evoke CRM study ranks the most social CRM companies on the Web.
Daily News,
Posted 01 Dec 2010
RightNow Summit '10: Panelists discuss how social media should be addressed across all departments.
Daily News,
Posted 30 Nov 2010
As consumers become more and more connected, even leading companies are struggling to keep up.
Daily News,
Posted 30 Nov 2010
RightNow Summit '10, Day 2: RightNow's "chief morale officer" explains the value of establishing a corporate atmosphere that's respectful of employees.
Daily News,
Posted 30 Nov 2010
Shop.org Summit '10The CEO of Urban Outfitters delivers opening keynote.
Daily News,
Posted 30 Nov 2010
RightNow CX for Facebook allows organizations to interact with consumers via Facebook from the agent desktop
Daily News,
Posted 30 Nov 2010
Rosetta Stone will be the first company to use Parature's new Facebook application
Daily News,
Posted 30 Nov 2010
The provider of enterprise communications announces OpenScape Fusion Social Media.
Daily News,
Posted 30 Nov 2010
With the general availability of Sugar 6, the open-source vendor zeroes in on a new interface, productivity enhancements, and new partnerships.
Daily News,
Posted 30 Nov 2010
A three-year-old copyright dispute concludes as a jury orders SAP to pay Oracle $1.3 Billion
Daily News,
Posted 24 Nov 2010
Dell purchases a cloud adoption firm in a move that analysts believe illustrates the personal computing company's desire to transform itself into a software and services company.
Daily News,
Posted 22 Nov 2010
The communications and networking giant's new Cisco SocialMiner promises ways to increase customer interactions through social media.
Daily News,
Posted 22 Nov 2010
Avaya Aura Contact Center creates a collaborative space for agents, customers, and experts using Session Initiation Protocol (SIP)-based communications.
Daily News,
Posted 16 Nov 2010
Marrying a variety of voice-of-the-customer approaches, David's Bridal tries measuring sentiment among social media-savvy brides.
Secret of My Success,
Posted 04 Nov 2010
UnitedHealthcare overhauls its CRM program to embrace an on-demand solution that users will actually use.
REAL ROI,
Posted 04 Nov 2010
With Unica's marketing software, Sears Holdings gains some newfound customer intelligence.
REAL ROI,
Posted 04 Nov 2010
Virtual agents, deemed the new "concierge" of the Internet, help customers navigate through ever-increasing Web site complexities.
Magazine Features,
Posted 04 Nov 2010
Proactive CRM enables organizations to cut costs, minimize risk, protect their brand, and improve customer experiences.
Magazine Features,
Posted 04 Nov 2010
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