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Articles: Enterprise CRM
Most consumers are not active users, study shows, but easing access may spur participation
CRM outsourcers still grapple with social media strategies
Trying on some bold "new" social media strategies in CRM
Suites embrace analytics, debunk idea core components are commodities
It varies from "tailored intimacy" to "customer self-service"
Dishonest practices that overpromise and underdeliver must be rooted out
A salesperson must make a customer feel as if he must have it
If your customers don't bring YOU their problems, then where do they bring them?
Understanding what mobile means for your business
What this integration means for business
Ensuring your sales team is on your side
The Temkin Group's "2011 Experience Ratings" identifies retailers as doing the best job with customers overall, but almost half of companies do a poor job.
The deal is worth $276 million in cash and $50 million in stocks.
The latest version delivers new features to meet the needs of the world's leading high-tech product and complex service and support environments.
Astute SRM helps companies increase customer engagement, optimize social business processes, and drive innovation.
Forrester Research determined that many companies are planning to invest heavily in WCM with plans to use other technologies in conjunction.
The solution is the first customer care solution developed specifically for the smartphone.
Personalizing customer communications is important, but it's essential to understand your audiences' preferences and not assume that you know them.
Vendors deliver a broad suite of new functionality
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Companies: Enterprise CRM
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