J&P Cycles accrues more than 28,000 Facebook fans in less than a year with RightNow for Facebook
REAL ROI,
Posted 04 Jan 2011
The U.S. government struggles as the entity most resistant to change
Insight,
Posted 04 Jan 2011
The coauthors of Empowered underscore a new-found source of corporate strength.
Insight,
Posted 03 Jan 2011
Don't just store your customer data—use it
Pint of View,
Posted 03 Jan 2011
Contact centers risk wasting powerful technology on the automation of imperfect processes
Customer Centricity,
Posted 03 Jan 2011
The company snatches the cloud-based integrated marketing software vendor for $525 million.
Daily News,
Posted 03 Jan 2011
Following FTC's lead, media and marketing associations outline transparency-driven principles
Magazine Features,
Posted 31 Dec 2010
How companies can use online behavioral advertising to win customer confidence
Magazine Features,
Posted 31 Dec 2010
Being friended or followed is desirable; fostering trust is more important
The Tipping Point,
Posted 31 Dec 2010
The danger of uniting location-driven applications and customer interactions
Customer Centricity,
Posted 31 Dec 2010
Make sure you're delivering messages that customers want to hear
Reality Check,
Posted 31 Dec 2010
Of those, 2.6 billion are completed, according to Vovici research.
Daily News,
Posted 29 Dec 2010
The lessons universities are learning about emerging technologies
Insight,
Posted 23 Dec 2010
But the study also finds that few are doing enough to promote their mobile presence.
Daily News,
Posted 16 Dec 2010
Confirmit voice of the customer survey highlights the role of organizational culture in creating competitive differentiation.
Daily News,
Posted 15 Dec 2010
eGain Multisearch provides federated search, multi-access navigation, and multi-process expertise behind the simple search box.
Daily News,
Posted 13 Dec 2010
Focus on innovation and improving the customer experience.
Viewpoints,
Posted 11 Dec 2010
A maturity model for the Sales 2.0 era.
Viewpoints,
Posted 11 Dec 2010
Electronic communications are meant to help manage relationships, not build them.
Viewpoints,
Posted 11 Dec 2010
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