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Articles: Enterprise CRM
Businesses and consumers have different perceptions, according to social CRM study by IBM's Institute for Business Value
Leveraging sites like Facebook and Twitter is critical
Thinking big and innovating freely top the list
Growing acceptance of cloud-based applications creates opportunities.
Colloquy research finds that shrinking budgets are turning consumer extroverts into shrinking violets.
The latest release allows enterprises to reshape customer loyalty through their customer service organizations.
The company sees a large appetite among businesses for solutions offered on a fully hosted or software-as-a-service basis.
Based on a powerful new platform, software includes advanced forms and workflow, analytics, ease-of-use advances for administrators, and iPad support.
New solution will equip sales professionals with tools on the go.
Vendors of real-time call center reporting and digital signage software join forces.
U.S. consumers are willing to spend more with companies that get service right, according to an American Express survey.
Designed for multichannel marketing, Coremetrics Lifecycle debuts at Unica's summit in Boston.
The snack food manufacturer collects 1.5 million new "likes," it will thank fans for the accomplishment with give-away.
The solution combines many social media and customer service tools in a single offering.
This CaaS offering comes with all of the feature functionality of Noble Systems' premises-based platform.
B2B Social Demand Generation
Former Salesforce.com executive to help drive company's international expansion.
The new software solution combines analytics, interaction automation, and personalization across channels.
To make the best use of your time and your company's CRM investments, you must measure what you manage.
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