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Articles: Enterprise CRM
FundNET installs Ifbyphone to redefine call-in support for financial services clients
Media company leverages Pronexus system to standardize subscription services for 14 newspapers
While some solutions are free, marketers sacrifice time and rich analysis
Technologies blend data from different sources, emotional states, and moments in time
The whole exceeds the sum of the parts
Expenditures will exceed $1 billion worldwide by 2013
Most consumers are not active users, study shows, but easing access may spur participation
CRM outsourcers still grapple with social media strategies
Trying on some bold "new" social media strategies in CRM
Suites embrace analytics, debunk idea core components are commodities
It varies from "tailored intimacy" to "customer self-service"
Dishonest practices that overpromise and underdeliver must be rooted out
A salesperson must make a customer feel as if he must have it
If your customers don't bring YOU their problems, then where do they bring them?
Understanding what mobile means for your business
What this integration means for business
Ensuring your sales team is on your side
The Temkin Group's "2011 Experience Ratings" identifies retailers as doing the best job with customers overall, but almost half of companies do a poor job.
The deal is worth $276 million in cash and $50 million in stocks.
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