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Articles: Enterprise CRM
Beyond appointment booking, online scheduling software improves business relationships throughout the customer life cycle.
The most impactful customers are seeking health, wealth, and wisdom
Businesses can't rely solely on their system vendors to keep their CRM solutions up to date, functional, and otherwise used by employees.
How to develop a successful CRM strategy while simultaneously enabling connections between consumers.A Q&A with Brian Border, vice president of CRM at Shutterfly
It's good to have a powerful CRM system, but one that is useful offers the best payoff
The roles of purpose and emotion join some usual suspects (mobile and self-service).
High-growth companies prioritize CX, and you'll find the following characteristics in those at the helm.
Like any relationship, it requires a lot of work.
'Great customer experience, for the vast majority of things we do today, is measured in time,' keynote speaker Gerry McGovern told attendees.
'Customers want to be loyal to you…but we don't necessarily roll out the red carpet and make it easy for them to remain loyal to us,' says an expert on brand advocacy.
Launched 30 years ago, the Act! solution continues to evolve with the ever-changing landscape of the CRM industry.
Stepping into their shoes and enlisting them in your efforts are just two of the ways to build a bridge to the people who make your business possible.
The enhanced learning certification service aims to help sales reps take on managing customer success beyond the dotted line.
These innocuous-sounding words, uttered by countless reps, can point toward poor sales techniques and bad habits.
The latest version of Pyze's flagship platform brings advanced capabilities for cross-app aggregation, third party integrations, and personalization.
The integration brings unified communications applications directly into Microsoft's latest CRM platform. (Featured on SmartCustomerService.com.)
Integration is the name of the game, and that goes for your technology and your personnel.
Is industry analysis real, or is it doublespeak?
Companies can benefit from consolidating their most essential sales tools in a seamless digital setting
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