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Articles: Enterprise CRM
New partnership lets firms sync contact center solutions with operations and order management.
Saleslogix will be rebranded Infor CRM and add sales and service functionality to Infor's CloudSuite.
Understanding and monitoring the end-user experience.
Paving the way for success throughout all areas of CRM, our finalists and winners in 10 categories exhibited strategies and innovation this year that put them at the top of their game.
Don't be misled by what's too good to be true.
Finding the right tool to help your business achieve measurable results is not easy. Wise solution implementations have helped our four winners see their businesses boom.
Whether their contributions are longstanding or just now being felt, these five visionary individuals have the potential to shape the industry's future.
The technology that changed business is now being changed by business.
Bpm'online introduces Enterprise Social Network in the release of bpm'online CRM 7.3.
Seventy-nine percent don't see their companies as ready to make the digital shift.
Five9 delivers mulitchannel cloud contact center software with native social, mobile, chat, and email capabilities.
Enterprise software needs consumer-level simplicity, says SAP CEO Bill McDermott
Microsoft's latest Dynamics CRM release combines new marketing, social listening, and customer care capabilities with the power of productivity.
The management platform builds strong results across the workforce of a diverse architectural and engineering group.
Speakers at user conference express excitement over CRM expansion opportunities.
BI product update will help move Looker upmarket.
Keynote highlights convergence of CRM, ERP, and e-commerce systems.
The integrated solution routes help desk voice interactions directly to customer support employees.
New social interface is part of Salesforce.com's Exact Target Marketing Cloud.
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