OpenTouch Customer Service is geared toward businesses of all sizes to help manage multichannel interactions.
Daily News,
Posted 19 Mar 2013
Executives are most concerned about revenue growth, reducing costs.
Daily News,
Posted 19 Mar 2013
Company highlights innovations to help businesses unite their organizations, connect with their customers and get the most value from their information technology investments.
Daily News,
Posted 19 Mar 2013
Improvements include ability to publish files, polls via collaboration stream.
Daily News,
Posted 19 Mar 2013
Enterprise customer intelligence solution built for Salesforce Touch platform.
Daily News,
Posted 12 Mar 2013
Adds Nitro Studio for easily configurable game mechanics.
Daily News,
Posted 07 Mar 2013
Allows businesses to publish, track, and personalize applications.
Daily News,
Posted 05 Mar 2013
Facts and fictions about the IT/marketing relationship.
The Tipping Point,
Posted 01 Mar 2013
A collision of silos calls for strong customer experience management
Customer Experience,
Posted 01 Mar 2013
An age of online meetings calls for new sales skills.
Viewpoints,
Posted 27 Feb 2013
Four reasons these apps fail and what you can learn from them.
Viewpoints,
Posted 22 Feb 2013
Providing access from anywhere is essential in today's business environment.
Viewpoints,
Posted 22 Feb 2013
By 2017, 25 percent of enterprises will host their own store.
Daily News,
Posted 14 Feb 2013
Adds enterprise social networking and collaboration tool to app directory.
Daily News,
Posted 05 Feb 2013
Latest major portfolio release delivers real-time integration across network control, business and operational support systems to give customers a new level of control over their experiences.
Daily News,
Posted 05 Feb 2013
The deal adds session border control technology to Oracle's communications offering to speed the deployment of all-IP networks.
Daily News,
Posted 04 Feb 2013
The integrated solution promises NetSuite customers enhanced service through knowledge management and Web self-service.
Daily News,
Posted 04 Feb 2013
Progressive contact centers can incorporate adaptability, cross-sell and upsell capabilities, social media integration, gamification, and multiple channels.
Magazine Features,
Posted 01 Feb 2013
The majority of near-term gamified processes are expected to fail.
Insight,
Posted 01 Feb 2013
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