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Articles: Enterprise CRM
Providing an extraordinary experience should never compromise the basics
The need to reduce travel spurs front-office solutions
Adobe Systems, Fidelity Investments, and JetBlue recognized for outstanding performance.
Critical success factors and best practices to increase productivity
Major new release of flagship IP communications software suite adds real-time speech analytics, increased scalability, Web portal access, and private cloud deployment model.
Expanded capabilities and packaging options serve diverse demands of SugarCRM's customer and partner network.
Researchers rate Microsoft and Salesforce.com as leaders within the Value Matrix, while Sage and SAP are ones to watch.
Growth is sparked by the iPad's popularity among businesses and the ability to send actionable insights to sales reps
A new study shows customers are uncomfortable and inconvenienced.
CCC Loyalty View measures the amount of effort a customer has to expend to have his issue resolved.
The solution is geared toward global utility and telecommunication providers.
Global contact center technology provider upgrades its remote and mobile management tool.
How CEO entrepreneurs can learn from the royal wedding
The San Francisco company partners with eWordofMouth to generate a 99 percent increase in Facebook "likes"
Pinal County speeds responses and cuts costs by switching from a hosted to an on-premises contact center suite
Transition to Salesforce CRM brings savings, ease of use
Why the old rules of etiquette no longer apply
Smartphones allow consumers to share their in-store experiences moments after they happen
Valued at $326 million, the acquisition brings social media monitoring platform to CRM giant
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