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Articles: Enterprise CRM
Research reveals how consumers will contact customer service within the next two years
OfficeDepot.com and SierraTradingPost.com rank first for fastest phone and email customer support
Adobe, Fidelity, and JetBlue recognized for outstanding performance
Oracle generates biggest share of $16.5 billion in annual revenue
Issues like privacy and fair use of data pose a formidable challenge
What's relevant to customers and sustainable for businesses?
Immerse yourself in the world of your clients to appreciate their true expectations
International collaboration is the new core facet of doing business
Selling, tracking, and billing automated by FinancialForce for Media.
All's fair in love and war—and retail
A major American energy company uses a customized sales program to cross-sell its way to higher profits
Acumen's customized CRM application manages partner organizations and provides extensive reports
Shopping trend empowers consumers and challenges business strategies
Fierce battle centers on retail players and favors those who adapt best to new market dynamics
Mass-messaging systems help keep constituents informed
Courting kids in the experience economy
It's not the medium but, rather, how you use it to engage customers that counts
Mix skilled workers, listening platform, and measurable objectives
What it really takes to create a thriving innovation capacity within an organization
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