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Articles: Enterprise CRM
International collaboration is the new core facet of doing business
Selling, tracking, and billing automated by FinancialForce for Media.
All's fair in love and war—and retail
A major American energy company uses a customized sales program to cross-sell its way to higher profits
Acumen's customized CRM application manages partner organizations and provides extensive reports
Shopping trend empowers consumers and challenges business strategies
Fierce battle centers on retail players and favors those who adapt best to new market dynamics
Mass-messaging systems help keep constituents informed
Courting kids in the experience economy
It's not the medium but, rather, how you use it to engage customers that counts
Mix skilled workers, listening platform, and measurable objectives
What it really takes to create a thriving innovation capacity within an organization
Providing an extraordinary experience should never compromise the basics
The need to reduce travel spurs front-office solutions
Adobe Systems, Fidelity Investments, and JetBlue recognized for outstanding performance.
Critical success factors and best practices to increase productivity
Major new release of flagship IP communications software suite adds real-time speech analytics, increased scalability, Web portal access, and private cloud deployment model.
Expanded capabilities and packaging options serve diverse demands of SugarCRM's customer and partner network.
Researchers rate Microsoft and Salesforce.com as leaders within the Value Matrix, while Sage and SAP are ones to watch.
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