Too much familiarity can repel customers, so designers must take pains to build the right systems
Magazine Features,
Posted 17 Mar 2011
How to Demystify Women's Purchasing Behavior
Magazine Features,
Posted 17 Mar 2011
Telco loyalty programs increasingly have the right ring
Insight,
Posted 17 Mar 2011
Fourteen percent of the world's population belongs to at least one such program, according to Finaccord
Insight,
Posted 17 Mar 2011
Study identifies the main triggers for consumer disengagement in online marketing campaigns
Insight,
Posted 17 Mar 2011
After a lawsuit questioned quality of its beef, the food chain aggressively disseminated its side of the story
Insight,
Posted 17 Mar 2011
Apartment hunting reveals what happens behind closed doors
Pint of View,
Posted 17 Mar 2011
By acknowledging social media's influence and capitalizing on it, you could create evangelists for your company
Connect,
Posted 17 Mar 2011
Technology and strategy convert customer interactions into actionable insight
The Tipping Point,
Posted 17 Mar 2011
Purse strings loosen on capital spending, which may bring rapid deployments
Customer Centricity,
Posted 17 Mar 2011
Users will have access to SAP CRM from desktops and mobile devices.
Daily News,
Posted 17 Mar 2011
New software and consulting service includes a "university," cloud analytics, and personalized shopping strategies.
Daily News,
Posted 14 Mar 2011
DMG research shows innovation and growth to continue in the WFO market through 2013.
Daily News,
Posted 10 Mar 2011
The Allegiance Engage platform is expected to help the top-ranked airline improve customer service even further.
Daily News,
Posted 09 Mar 2011
The new application will assist customers manage higher volumes of service issues through social media tools.
Daily News,
Posted 04 Mar 2011
Front Office,
Posted 02 Mar 2011
Magazine Features,
Posted 02 Mar 2011
Magazine Features,
Posted 01 Mar 2011
Magazine Features,
Posted 01 Mar 2011
|