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Articles: Enterprise CRM
VoltDelta's virtual contact center infrastructure is now integrated with RightNow CX Desktops
CNN analyst and former presidential adviser identifies mobilization, persuasion, and trust as critical qualities in drawing parallel between CRM and political worlds
Many executives fear a healthy two-way conversation with customers
New release includes language support for Spanish, added professional services capabilities, and greater flexibility and integration with SAP Business Suite software.
The deal creates a comprehensive CRM solution with advanced knowledge management capabilities and integrated self-service.
A CRM point solution is a CRM point solution
Accenture survey finds 80 percent of consumers expect customer services to be easier and more convenient.
New program will expand integrated CRM functionality for Sage SalesLogix customers; Project Management Express Edition for Sage SalesLogix powered by TimeLinx is the first partner solution.
New Luminate solution offers nonprofits an open, extensible system to understand and engage constituents through traditional, digital, social, or mobile channels.
Being agile in today's competitive market enables organizations to better respond to customers' changing needs.
CRM can help firms struggling with longer selling processes
Opt-in consent required for emails and for tracking the online activity of Web site visitors
Research reveals how consumers will contact customer service within the next two years
OfficeDepot.com and SierraTradingPost.com rank first for fastest phone and email customer support
Adobe, Fidelity, and JetBlue recognized for outstanding performance
Oracle generates biggest share of $16.5 billion in annual revenue
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