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Articles: Enterprise CRM
Versions 4.0 of the SAP BusinessObjects solutions have real-time, social, and mobile capabilities.
Organizations need to be smart and think long term
What makes a company's automation processes successful?
The new solutions are designed to steer customers to mobile smartphone apps for self-service.
Blinds.com improves bottom line and organizational efficiency with new phone systems
A men's pants company receives more than it bargained for with Assistly
Workforce optimization suites broaden their focus beyond the company
Changing consumers' habits requires financial institutions to sharpen their focus on service, according to report
IBM is cashing in on its Netezza, Coremetrics, and Unica deals by adding analytics products
Investments in monitoring social media rise but still lag customers' use of it
SaaS revenue will surpass $21 billion by 2015
Food trucks live and die by social CRM
Early adopters must build trust and community
Too compelling to ignore, the benefits include low startup costs and no capital investment
This customer-centric position can unite siloed departments
But only one-third of companies are using high-octane information
The addition of an online help desk app expands Zoho's presence in the Google Apps Marketplace.
The solution reduces help-desk ticket escalations by up to 92 percent and fuels e-commerce growth.
Three principles to further connections with customers
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