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Articles: Enterprise CRM
The focus shifts from managing knowledge to empowering people to respond, as seen in online communities
New software helps to handle multiple consumer touch points
Blending knowledge management with customer service is critical
One of Australia's oldest small business suppliers will add Cloud CRM to its'SmallBusiness Essentials range.
Horizons Version 16 Feature Pack extends multichannel platform to maximize response rates and streamline reporting capabilities.
Ten steps from the front lines
New solutions and services help businesses respond in real time to shifting customer preferences.
Tool helps businesses in their partner networks leverage brand influence on Facebook business pages.
The transaction will allow NICE to create a voice of the customer offering that combines direct, indirect, and inferred customer feedback.
Versions 4.0 of the SAP BusinessObjects solutions have real-time, social, and mobile capabilities.
Organizations need to be smart and think long term
What makes a company's automation processes successful?
The new solutions are designed to steer customers to mobile smartphone apps for self-service.
Blinds.com improves bottom line and organizational efficiency with new phone systems
A men's pants company receives more than it bargained for with Assistly
Workforce optimization suites broaden their focus beyond the company
Changing consumers' habits requires financial institutions to sharpen their focus on service, according to report
IBM is cashing in on its Netezza, Coremetrics, and Unica deals by adding analytics products
Investments in monitoring social media rise but still lag customers' use of it
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