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Articles: Enterprise CRM
Workforce optimization suites broaden their focus beyond the company
Changing consumers' habits requires financial institutions to sharpen their focus on service, according to report
IBM is cashing in on its Netezza, Coremetrics, and Unica deals by adding analytics products
Investments in monitoring social media rise but still lag customers' use of it
SaaS revenue will surpass $21 billion by 2015
Food trucks live and die by social CRM
Early adopters must build trust and community
Too compelling to ignore, the benefits include low startup costs and no capital investment
This customer-centric position can unite siloed departments
But only one-third of companies are using high-octane information
The addition of an online help desk app expands Zoho's presence in the Google Apps Marketplace.
The solution reduces help-desk ticket escalations by up to 92 percent and fuels e-commerce growth.
Three principles to further connections with customers
Technology, not philosophy, has changed consumers' expectations
But CRM Evolution 2011 panel warns against sacrificing the basics
Novauris large-vocabulary speech recognition technology enables SpeechCycle to offer new speech capabilities through LevelOne Agents solution.
VoltDelta's virtual contact center infrastructure is now integrated with RightNow CX Desktops
CNN analyst and former presidential adviser identifies mobilization, persuasion, and trust as critical qualities in drawing parallel between CRM and political worlds
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