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Articles: Enterprise CRM
New solutions and services help businesses respond in real time to shifting customer preferences.
Tool helps businesses in their partner networks leverage brand influence on Facebook business pages.
The transaction will allow NICE to create a voice of the customer offering that combines direct, indirect, and inferred customer feedback.
Versions 4.0 of the SAP BusinessObjects solutions have real-time, social, and mobile capabilities.
Organizations need to be smart and think long term
What makes a company's automation processes successful?
The new solutions are designed to steer customers to mobile smartphone apps for self-service.
Blinds.com improves bottom line and organizational efficiency with new phone systems
A men's pants company receives more than it bargained for with Assistly
Workforce optimization suites broaden their focus beyond the company
Changing consumers' habits requires financial institutions to sharpen their focus on service, according to report
IBM is cashing in on its Netezza, Coremetrics, and Unica deals by adding analytics products
Investments in monitoring social media rise but still lag customers' use of it
SaaS revenue will surpass $21 billion by 2015
Food trucks live and die by social CRM
Early adopters must build trust and community
Too compelling to ignore, the benefits include low startup costs and no capital investment
This customer-centric position can unite siloed departments
But only one-third of companies are using high-octane information
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