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Articles: Enterprise CRM
Server and apps giant goes hard core on hardware, soft on software
SAP CRM rapid-deployment solution delivered via HP Enterprise Services' cloud platform enables increased availability, speed of business information.
Responding in a way that is mutually beneficial to a company and its customers applies across the enterprise
IBM Business Analytics is not only empowering physicians to rate their performance but also teaching them how to improve it
The insurer's virtual assistant engages more than 2 million chats, helping ferret out information on benefits, costs, and more
Beth Fagan creates a corporate brand for Missouri Baptist Medical Center
A contact center executive at American Express takes a holistic approach to support
The CNN analyst and former presidential adviser identifies mobilization, persuasion, and trust as critical qualities
Google dips its toes into social networking waters—again
The focus shifts from managing knowledge to empowering people to respond, as seen in online communities
New software helps to handle multiple consumer touch points
Blending knowledge management with customer service is critical
One of Australia's oldest small business suppliers will add Cloud CRM to its'SmallBusiness Essentials range.
Horizons Version 16 Feature Pack extends multichannel platform to maximize response rates and streamline reporting capabilities.
Ten steps from the front lines
New solutions and services help businesses respond in real time to shifting customer preferences.
Tool helps businesses in their partner networks leverage brand influence on Facebook business pages.
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