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Articles: Enterprise CRM
G1 solutions move CRM to the cloud to improve the customer experience through social collaboration.
Coca-Cola's marketing head shares tips at Ad:Tech New York
New research from the Temkin Group suggests companies are using the metrics data they collect.
Version 6.3 is a major upgrade to its Community Edition and includes deeper integration with third-party applications, faster feedback, and tighter administrative controls.
Move your company toward real, verifiable data
Westpac Group installs Holly Connects platform to address customer service woes.
Enterprise 2.0 and social CRM form the core of social business
Stop treating them like children and open a dialogue
Leverage public social media and niche sites to drive traffic to your community
Offering enables organizations to seamlessly monitor, analyze, and act on social media interactions.
The technical support automation solution now handles multiple database and CRM systems.
The offering continues to drive workforce management further into the enterprise with enhanced branch, contact center and back-office operations features.
Newest version includes improved campaign management and material requirements planning.
The $1.5 billion deal is part of an "aggressive" move to offer more cloud solutions, Oracle says.
"Quick Spin" program designed to further reduce risk of migrating to communications-as-a-service.
Sugar 6 becomes the first CRM product available through IBM's software-as-a-service platform.
The new release of its SutiSoft's Web-based CRM solution has additional features and enhancements.
Server and apps giant goes hard core on hardware, soft on software
SAP CRM rapid-deployment solution delivered via HP Enterprise Services' cloud platform enables increased availability, speed of business information.
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