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Articles: Enterprise CRM
the 20 most influential people in CRM in the past year
The enterprise software firm completes an internal CRM rollout.
The CRM market is picking up steam.
Future applications will support both J2EE and .Net for enterprise CRM
Art Technology Group unveils ATG6 Beta; online selling, marketing and customer support; "our portal connects with everyone," says exec
Massive deal to revolutionize OEMs' service parts delivery processes; touches thousands of dealers, millions of line items
SAPPHIRE '02: SAP delivers at its e-business conference, with an eye on ROI.
Global services powerhouse would be created in $3.5 billion stock and cash deal; regulatory review likely, analyst says
Airborne Express unleashes Onyx software and portal in phases; 700 sales and marketing employees get customer information at their fingertips
Cape Clear opens up development platform to Salesforce.com customers; "the new era of integration has begun," says CEO
As more customers embrace a new generation of CRM applications, some old standbys face uncertain futures.
What every organization should expect from its CRM vendor.
Selling CRM internally must be continuous and multidirectional or implementations will stall.
Company makes move to expand in rapidly growing Japanese CRM market; NetYear execs join sales team, Masushita goes from client to partner
Eloquent Inc. Monday unveiled an add-on package to its flagship LaunchForce software that lets users access sales information in the form of synchronized audio, video and Microsoft PowerPoint-based content on handheld devices.
Building on its open architecture message of November, SAP is migrating a broad range of applications into a better defined three-tier offering, which technically covers any company with more than a couple dozen employees. "SAP has to be for every size business," says Hasso Plattner.
Japan's NTT DoCoMo Kansai, Italy's TIM employ CRM software to manage burgeoning user base and decrease churn
Enterprise marketing solutions provider, Aprimo Inc. said it has raised $12 million in its fourth round of funding in order to continue product development and marketing.
The United Kingdom leads the geographical pack with 29 percent of respondents saying they plan to implement a CRM solution. Spain was second with 33 percent, followed by Scandinavia with 40 percent, Italy 38 percent, France 29 percent, and Germany 16 percent.
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