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Articles: Enterprise CRM
The open standards vendor enters the CRM fray by going head-to-head against the Microsoft .Net platform.
The call center vendor has finally found a home with a solid foundation.
A recent study suggests that some customers are not as satisfied as the CRM leader attests; Siebel counters with its own study results.
Portals can be a gateway to better customer relations through improved employee collaboration, including an ideal way to enforce workflow practices.
Gartner CRM Excellence award winners prove ROI is possible
Goldman says that Siebel Systems Inc. is seeing improved buying patterns from its customers.
BEA Systems Inc.'s Liquid Data for WebLogic lets users search emails, spreadsheets, databases, and other corporate data sources for information related to a specific project or topic, the company says.
NetLedger, teaming with London-based Open Orchard, is targeting overseas markets by bringing its online business-management services to the U.K.
Interwoven Inc. launched its Interwoven Solution for Media Asset Management (MAM) last week at its third annual Interwoven user conference, GearUp 2002, in San Francisco.
Firstlogic Inc. announced that its new Data Quality Link for PeopleSoft CRM, which allows for complete integration between Firstlogic's data-quality platforms and PeopleSoft CRM 8.4, has been certified by PeopleSoft.
Buyers and sellers need to speak the same language: business, not technology.
Infogain Corporation has completed its acquisition of Global Technologies; partners say the move will help them gain a stronger presence in Europe.
Microsoft Corp.'s Thatcher used this week's DCI conference in San Francisco to position the company's .NET architecture for delivering Web services as "a key linchpin" for CRM.
Sybase announced yesterday at a customer luncheon in New York that it aims to improve the flow, speed, and quality of data to employees is through its latest portal solution, called Enterprise Portal (EP) 5.0.
Wednesday Siebel Systems Inc. renewed its commitment to Sun Microsystems Inc.'s Java-based framework for facilitating interoperability. The announcement comes on the heels of Siebel's news on Monday that it will support Microsoft Corp.'s rival framework for delivery of Web services, .NET.
Why he is not the king of the customer. Why SAP and Oracle are lying. And why the ASP model won't work.
Call it vendor selection, not package selection, please
10 steps for creating the real-time enterprise
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Companies: Enterprise CRM
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