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Articles: Enterprise CRM
The partnership formalizes ongoing efforts between the two companies and will target federal agencies looking to improve operational effectiveness and productivity.
According to a recent study, companies that strive to satisfy customers may not necessarily retain them.
Genesys Telecommunications Inc. and SAP AG are aligning their internal organizations so that either company can serve as a single point of contact on technical support calls for combined solutions.
Companies can no longer afford to keep workforce management and CRM in separate silos.
Is corporate America really giving customers the royal treatment, or is that just a fairy tale told by those who rule the CRM kingdom?
CRM best practices have been hiding in plain view.
How Latin business ecosystems affect CRM strategy
Sweeping changes
The open standards vendor enters the CRM fray by going head-to-head against the Microsoft .Net platform.
The call center vendor has finally found a home with a solid foundation.
A recent study suggests that some customers are not as satisfied as the CRM leader attests; Siebel counters with its own study results.
Portals can be a gateway to better customer relations through improved employee collaboration, including an ideal way to enforce workflow practices.
Gartner CRM Excellence award winners prove ROI is possible
Goldman says that Siebel Systems Inc. is seeing improved buying patterns from its customers.
BEA Systems Inc.'s Liquid Data for WebLogic lets users search emails, spreadsheets, databases, and other corporate data sources for information related to a specific project or topic, the company says.
NetLedger, teaming with London-based Open Orchard, is targeting overseas markets by bringing its online business-management services to the U.K.
Interwoven Inc. launched its Interwoven Solution for Media Asset Management (MAM) last week at its third annual Interwoven user conference, GearUp 2002, in San Francisco.
Firstlogic Inc. announced that its new Data Quality Link for PeopleSoft CRM, which allows for complete integration between Firstlogic's data-quality platforms and PeopleSoft CRM 8.4, has been certified by PeopleSoft.
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