Onyx has teamed up with IBM to offer a new, hosted, "on-demand" CRM solution based on open architecture supporting multiple users from disparate platforms.
CRM Featured Articles,
Posted 25 Mar 2003
The path to enterprisewide CRM should be viewed as evolution, not revolution. Answering these questions will result in gaining a better understanding of what is required to generate value from your previous investments.
Viewpoints,
Posted 24 Mar 2003
CRM can be part of an innovation agenda, but it will more likely show up as part of a broader effort, such as a knowledge-worker empowerment strategy.
CRM Featured Articles,
Posted 20 Mar 2003
Siebel Systems has been positioned in the Leader quadrant in Gartner's Business-to-Business CRM Suite Magic Quadrant for 2003, and has a top ranking in two of four of the Gartner Group's Magic Quadrants.
CRM Featured Articles,
Posted 19 Mar 2003
Oracle reported revenue growth of 2 percent and earnings growth of 12 percent for the third quarter of 2003, ended February 28, 2003, but the stock took a 6 percent tumble.
CRM Featured Articles,
Posted 19 Mar 2003
PeopleSoft is integrating IM capabilities from IBM, Microsoft, and Yahoo! in its enterprise software; also adding real-time collaboration to its new portal solution.
CRM Featured Articles,
Posted 17 Mar 2003
While SAP announces customer wins the water utilities sector, Orcom, an outsourcer of customer information systems (CIS) and billing services, has made available its first hosted service for water utilities.
CRM Featured Articles,
Posted 17 Mar 2003
Siebel says that the lion's share of R&D will be dedicated to reducing the running expenses--it turns out that the vast majority of IT dollars goes into the ongoing care and feeding of enterprise applications.
CRM Featured Articles,
Posted 13 Mar 2003
To achieve enterprisewide strategies and solutions, companies will need to blend an enterprisewide strategic vision with business intelligence expertise and business process management skills.
CRM Featured Articles,
Posted 10 Mar 2003
Marketing, sales, and service departments' respective goals for customer relationships are often in direct opposition to each other; EPM strategy relies upon the premise that each part of the company will deliver on, and even exceed, its performance objectives.
Viewpoints,
Posted 10 Mar 2003
In a poll of 111 corporate decision-makers at firms with more than $500 million in annual revenues, three quarters of the survey group expressed satisfaction with its CRM results. The largest obstacle to success, cited by nearly half the survey group, was corporate resistance to the process changes that come as part of a CRM transformation.
CRM Featured Articles,
Posted 06 Mar 2003
Siebel said its acquisition of Janna was a move to integrate Janna's technology into the Siebel eBusiness Applications; industry watchers say it is common practice at many companies to eventually drop support for acquired products.
CRM Featured Articles,
Posted 05 Mar 2003
Managers shouldn't expect success if users haven't been sold on CRM.
Reality Check,
Posted 04 Mar 2003
Insight,
Posted 03 Mar 2003
Front Office,
Posted 03 Mar 2003
Are vendors truly enabling businesses to operate in real time? Or is there still a long way to go?
Magazine Features,
Posted 03 Mar 2003
Insight,
Posted 03 Mar 2003
Insight,
Posted 03 Mar 2003
Perspectives on changing how the game is played.
Viewpoints,
Posted 03 Mar 2003
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