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| Articles: Enterprise CRM |
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Call it vendor selection, not package selection, please
Reality Check,
Posted 22 Oct 2002
10 steps for creating the real-time enterprise
Customer Care,
Posted 22 Oct 2002
Customers looking for an integrated CRM solution that connects to ERP and back-end systems helped CRM revenue.
CRM Featured News,
Posted 18 Oct 2002
IBM Corp. has selected Touchtone Corp.'s Wintouch eCRM suite as an alternative CRM solution for the IBM iSeries enterprise platform.
CRM Featured News,
Posted 09 Oct 2002
The new face of CRM will be molded by business users and achieved through a separation of data and logic. AMR Senior Analyst of Customer Management Service Kevin Scott says many CRM projects have not worked due to a lack of project direction and governance and in the future people need to approach the market with a new philosophy, attitude toward technology and an integrated measurement system plan.
Viewpoints,
Posted 07 Oct 2002
E.piphany Inc. this week announced that it is teaming with Microsoft Corp. on Web services that will result in the integration of Microsoft's a next-generation geographic mapping system with E.piphany's E.6 CRM suite.
CRM Featured News,
Posted 02 Oct 2002
Since the explosion of e-commerce, supply chain professionals have been theorizing about a Holy Grail. Like the Knights of Arthurian Legends, supply chain software providers have been searching for a mythical system that will seamlessly link the entire supply chain.
Viewpoints,
Posted 01 Oct 2002
J.D. Edwards & Co. recently announced plans to standardize its suite of business applications on IBM's collaborative business infrastructure.
CRM Featured News,
Posted 30 Sep 2002
Mexico's Grupo Financiero Bital takes top honors; British Columbia Automobile Association tops in mid-market category
CRM Featured News,
Posted 20 Sep 2002
The enterprise software firm completes an internal CRM rollout
CRM Featured News,
Posted 13 Sep 2002
Analytics, PRM, and call centers all have notable vendors that support them. But
classic CRM vendors are powerhouses in these markets as well.
Magazine Features,
Posted 12 Sep 2002
The mid-market is CRM's new land of opportunity--and a heated vendor battleground.
Magazine Features,
Posted 12 Sep 2002
the 20 most influential people in CRM in the past year
Magazine Features,
Posted 12 Sep 2002
The enterprise software firm completes an internal CRM rollout.
The Edge,
Posted 12 Sep 2002
The CRM market is picking up steam.
The Edge,
Posted 12 Sep 2002
Future applications will support both J2EE and .Net for enterprise CRM
CRM Featured News,
Posted 29 Aug 2002
Art Technology Group unveils ATG6 Beta; online selling, marketing and customer support; "our portal connects with everyone," says exec
CRM Featured News,
Posted 12 Aug 2002
Massive deal to revolutionize OEMs' service parts delivery processes; touches thousands of dealers, millions of line items
CRM Featured News,
Posted 01 Aug 2002
SAPPHIRE '02: SAP delivers at its e-business conference, with an eye on ROI.
The Edge,
Posted 01 Aug 2002
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