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Articles: Enterprise CRM
Westpac Group installs Holly Connects platform to address customer service woes.
Enterprise 2.0 and social CRM form the core of social business
Stop treating them like children and open a dialogue
Leverage public social media and niche sites to drive traffic to your community
Offering enables organizations to seamlessly monitor, analyze, and act on social media interactions.
The technical support automation solution now handles multiple database and CRM systems.
The offering continues to drive workforce management further into the enterprise with enhanced branch, contact center and back-office operations features.
Newest version includes improved campaign management and material requirements planning.
The $1.5 billion deal is part of an "aggressive" move to offer more cloud solutions, Oracle says.
"Quick Spin" program designed to further reduce risk of migrating to communications-as-a-service.
Sugar 6 becomes the first CRM product available through IBM's software-as-a-service platform.
The new release of its SutiSoft's Web-based CRM solution has additional features and enhancements.
Server and apps giant goes hard core on hardware, soft on software
SAP CRM rapid-deployment solution delivered via HP Enterprise Services' cloud platform enables increased availability, speed of business information.
Responding in a way that is mutually beneficial to a company and its customers applies across the enterprise
IBM Business Analytics is not only empowering physicians to rate their performance but also teaching them how to improve it
The insurer's virtual assistant engages more than 2 million chats, helping ferret out information on benefits, costs, and more
Beth Fagan creates a corporate brand for Missouri Baptist Medical Center
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