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Articles: Enterprise CRM
Sharing essential information is key to meeting customer demands.
Intent and adoption of these BI features are high.
Between company-centric and customer-centric, there needs to be a middle ground.
Use the right motivators for maximum success.
Focus on revenue to drive project objectives.
SAS Executive Conference shows how to lead an organization's embrace of technological change.
The Gainsight spring release offers new workflow and permissions, as well as enhanced monitoring of customer activities.
Spanlink Cloud Services offers customers hosted contact center, unified communications, and telepresence services that span the entire Cisco Collaboration portfolio.
BI tool now supports persistent derived tables.
Connect back-office and front-office functions to enable a broader customer view.
IntelliResponse's virtual agent technology is now integrated with the Salesforce1 Service Cloud.
Voice Inbound Contact Center is part of Alcatel-Lucent's new cloud-based enterprise offerings.
SugarCRM will devote its engineering budget to user-friendly changes in 2014.
Gain a fresh perspective by understanding the paths your customers take.
Assess your company's current and future needs to determine your best option.
The new version of Lagan Enterprise simplifies management of social media and online self-service.
Agreement will add cloud-based customer service offering to Microsoft Dynamics CRM.
Ovum research finds very few customer-adaptive enterprises exist today.
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