Analytics, PRM, and call centers all have notable vendors that support them. But
classic CRM vendors are powerhouses in these markets as well.
Magazine Features,
Posted 12 Sep 2002
The mid-market is CRM's new land of opportunity--and a heated vendor battleground.
Magazine Features,
Posted 12 Sep 2002
the 20 most influential people in CRM in the past year
Magazine Features,
Posted 12 Sep 2002
The enterprise software firm completes an internal CRM rollout.
The Edge,
Posted 12 Sep 2002
The CRM market is picking up steam.
The Edge,
Posted 12 Sep 2002
Future applications will support both J2EE and .Net for enterprise CRM
Daily News,
Posted 29 Aug 2002
Art Technology Group unveils ATG6 Beta; online selling, marketing and customer support; "our portal connects with everyone," says exec
Daily News,
Posted 12 Aug 2002
Massive deal to revolutionize OEMs' service parts delivery processes; touches thousands of dealers, millions of line items
Daily News,
Posted 01 Aug 2002
SAPPHIRE '02: SAP delivers at its e-business conference, with an eye on ROI.
The Edge,
Posted 01 Aug 2002
Global services powerhouse would be created in $3.5 billion stock and cash deal; regulatory review likely, analyst says
Daily News,
Posted 30 Jul 2002
Airborne Express unleashes Onyx software and portal in phases; 700 sales and marketing employees get customer information at their fingertips
Daily News,
Posted 17 Jul 2002
Cape Clear opens up development platform to Salesforce.com customers; "the new era of integration has begun," says CEO
Daily News,
Posted 08 Jul 2002
As more customers embrace a new generation of CRM applications, some old standbys face uncertain futures.
Reality Check,
Posted 01 Jul 2002
What every organization should expect from its CRM vendor.
Customer Care,
Posted 01 Jul 2002
Selling CRM internally must be continuous and multidirectional or implementations will stall.
In Closing,
Posted 01 Jul 2002
Company makes move to expand in rapidly growing Japanese CRM market; NetYear execs join sales team, Masushita goes from client to partner
Daily News,
Posted 21 Jun 2002
Eloquent Inc. Monday unveiled an add-on package to its flagship LaunchForce software that lets users access sales information in the form of synchronized audio, video and Microsoft PowerPoint-based content on handheld devices.
Daily News,
Posted 10 Jun 2002
Building on its open architecture message of November, SAP is migrating a broad range of applications into a better defined three-tier offering, which technically covers any company with more than a couple dozen employees. "SAP has to be for every size business," says Hasso Plattner.
Daily News,
Posted 05 Jun 2002
Japan's NTT DoCoMo Kansai, Italy's TIM employ CRM software to manage burgeoning user base and decrease churn
Daily News,
Posted 04 Jun 2002
|