Logo
BodyBGTop
Articles: Enterprise CRM
Siebel Systems and SAP lead on the list, with Oracle, PeopleSoft, and Amdocs clustered closely behind.
A roundup of call center solutions for now and in the near future.
One key to achieving effectiveness, the report says, is sharing institutional knowledge.
SAP's application does not have the same amount of functionality as Siebel's, but in terms of what people actually use on a regular basis, they have reached functional parity.
Five methods to link employees' own work satisfaction to customer satisfaction.
The server market is moving toward Linux, so it only makes sense that CRM application vendors make their products available on the platform.
Both MS CRM servers and clients are affected and in need of patching.
Patrick Bakey is to be SAP's senior vice president and general manager of its North American CRM business unit.
We will not succeed until we stop thinking departmentally, and start thinking holistically.
Articles Editor Joshua Weinberger asked industry experts what it takes to be successful in a CRM initiative.
Methods that will help encourage channel partners to buy in to the benefits of CRM.
Call center outsourcing can provide value to an organization, but not by walking away from responsibility. We examine the people, process, and technology issues managers should consider when making their decision.
Consultants and integrators complement each other--the key is to play to each party's strength.
Firms can match technology to each of these processes and use specific tools to increase marketing efficiency and effectiveness.
In May CRM magazine presented a list of some of the industry's key players. This month we continue that recognition with a look at two executives from Microsoft.
Most every company that implements CRM does so with the help of a consultant, an integrator, or both.
Sales and marketing should be as much science as they are art--driving much of the transition from art to science is a process-improvement methodology that comes to us from the manufacturing world, namely Six Sigma.
Organizations can increase the value of their CRM initiatives, while keeping costs low, by focusing on increasing the value of CRM for those who use it.
ROI criteria must change to reflect the changing needs of the marketplace and the changing pressures on shareholder value.
Pages: << Prev  1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142   Next >>
 
Companies: Enterprise CRM
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us