Logo
BodyBGTop
Articles: Enterprise CRM
Don't fall into the proprietary pitfalls when integrating. Just as packaged applications caused the scattered data silos and disparate operating systems, using proprietary software to integrate will open another Pandora's box.
Whether existing Western CRM giants or new, localized CRM providers prevail, expansion into emerging markets is good news for the overall state of CRM. It's even better news for global businesses looking at CRM solutions to help improve customer relations and increase revenue.
CRM still means different things to different people.
While the performance optimization market is still relatively new, the melding of workflow automation, training, workforce management, and workforce optimization solutions is starting to provide a soup-to-nuts means of identifying and improving agent performance levels.
Saab Cars USA rolled out its enterprisewide CRM solution and strategy, dubbed TouchPoint, beginning in January 2002. Saab is using TouchPoint to improve customer service efforts, as well as to support customers and dealers. The initiative focuses on the customer interaction center, marketing, lead management, and data quality.
The focus should be on how to minimize the turbulence so that goals at all levels align.
New study is a compilation of previously unpublished research from 21 of Gartner's CRM analysts.
Beneath seemingly sedate growth in CRM market--an average annual rate of 6.7 percent, according to a new report by Aberdeen Group--is a massive shift in how user organizations will acquire and pay for CRM solutions.
Several state attorneys general, including Texas and California's, have scheduled a conference call to look into Oracle's hostile takeover attempt of PeopleSoft.
Vendors like Oracle, SAP AG, and J.D. Edwards sell not only CRM, but also enterprise business software, which often gets totaled in with CRM sales.
As PeopleSoft's board of directors makes appeal to stockholders to reject Oracle's higher price, Oracle says it will provide longer support of PeopleSoft's products that PeopleSoft plans to.
Oracle says the current offer price is a 29 percent premium over the stock's price prior to Oracle's June 6 offer.
The mySAP CRM 4.0 upgrade was introduced at SAPPHIRE '03, SAP's annual international customer conference in Orlando, FL.
Business Objects Tuesday announced it has integrated its business intelligence solution with Salesforce.com to allow customers to perform advanced reporting and ad hoc analysis of customer trends and sales pipelines.
"Beyond the Hype: The Impact of Web Services on CRM," "CRM Consolidation--Enterprise Software RIP?" and "Next-Generation Self-Service," reveal Reservoir Partners' findings on the impact of Web services, vendor consolidation, and self-service technologies.
PeopleSoft's board of directors unanimously decided that the offer to buy PeopleSoft's outstanding shares of stock for $16 per share would be met with lengthy antitrust scrutiny.
Pages: << Prev  1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144   Next >>
 
Companies: Enterprise CRM
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us