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Articles: Enterprise CRM
Oracle CEO Larry Ellison painted a grim picture of the competitive landscape, noting that SAP AG's dominance in the applications market would be hard to shake by any single vendor.
Integration in the mobile computing space will grow steadily in the next few years, particularly those engaged in mobility projects today that have identified specific mobile technologies or horizontal applications as areas of focus for the near future.
According to Meta Group's new poll, 75 percent of the organizations queried will spend the same or more on CRM in the next 12 months. The remaining 25 percent is expecting to spend less.
Siebel Systems announced it would cut significant numbers of staff to keep operating margins high amid downgraded earnings estimates for the second quarter ended June 30.
If the deal goes through, CEO Larry Ellison originally said he plans to jettison all of PeopleSoft except programmers and development staff.
Don't fall into the proprietary pitfalls when integrating. Just as packaged applications caused the scattered data silos and disparate operating systems, using proprietary software to integrate will open another Pandora's box.
Whether existing Western CRM giants or new, localized CRM providers prevail, expansion into emerging markets is good news for the overall state of CRM. It's even better news for global businesses looking at CRM solutions to help improve customer relations and increase revenue.
CRM still means different things to different people.
While the performance optimization market is still relatively new, the melding of workflow automation, training, workforce management, and workforce optimization solutions is starting to provide a soup-to-nuts means of identifying and improving agent performance levels.
Saab Cars USA rolled out its enterprisewide CRM solution and strategy, dubbed TouchPoint, beginning in January 2002. Saab is using TouchPoint to improve customer service efforts, as well as to support customers and dealers. The initiative focuses on the customer interaction center, marketing, lead management, and data quality.
The focus should be on how to minimize the turbulence so that goals at all levels align.
New study is a compilation of previously unpublished research from 21 of Gartner's CRM analysts.
Beneath seemingly sedate growth in CRM market--an average annual rate of 6.7 percent, according to a new report by Aberdeen Group--is a massive shift in how user organizations will acquire and pay for CRM solutions.
Several state attorneys general, including Texas and California's, have scheduled a conference call to look into Oracle's hostile takeover attempt of PeopleSoft.
Vendors like Oracle, SAP AG, and J.D. Edwards sell not only CRM, but also enterprise business software, which often gets totaled in with CRM sales.
As PeopleSoft's board of directors makes appeal to stockholders to reject Oracle's higher price, Oracle says it will provide longer support of PeopleSoft's products that PeopleSoft plans to.
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