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Articles: Enterprise CRM
CallRex 4.2 adds expanded Microsoft Lync integration, RT Audio codec support, and simplified deployment process.
The new release features a simplified interface and enhanced broadcast capabilities for social media, text messaging, and RSS feed integration.
A new service lets users sync their calendars, contacts, and tasks between popular CRM software.
Spanlink customers will benefit from Altitude uCI Campaign Scripting and Agent Desktop tools.
Dennis Michalis takes over as general manager of the product line from Brad Wilson.
Why successful CRM is all in the mix.
Biotech firm touts improved efficiency, distribution through transition.
New product is geared to "on-the-road" sales reps.
New unit will run business, government, and wholesale operations.
Upgrade promises improved functionality and customization.
Integrated text analytics is a new feature of Vovici Enterprise Feedback Management.
New Contact Center Solutions deliver social media monitoring and enable agents to serve customers from anywhere using any device.
Average call wait times were 139 percent higher for the top 25 retailers on those two days than normal.
Radian6 Social Marketing Cloud lets companies monitor 150 million sources of social media conversations and more
G1 solutions move CRM to the cloud to improve the customer experience through social collaboration.
Coca-Cola's marketing head shares tips at Ad:Tech New York
New research from the Temkin Group suggests companies are using the metrics data they collect.
Version 6.3 is a major upgrade to its Community Edition and includes deeper integration with third-party applications, faster feedback, and tighter administrative controls.
Move your company toward real, verifiable data
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