Logo
BodyBGTop
Articles: Enterprise CRM
WebSideStory launched HBX, a new on-demand Web-analytics tool; Salesnet has enhanced its user interface (UI), an initiative designed to provide a cleaner appearance, increased customization, and faster access to all areas of Salesnet; and more.
Organizations may have a collection of applications and tools that can help provide customer insight. Each tool typically maps to different business processes and functions within an organization.
Based on its recent report, "Predictions for Outsourcing in 2004," Gartner now estimates the number of enterprises overall that enter into new outsourcing relationships will increase by 30 percent in 2004.
Siebel Systems continues to reign as the leader of Gartner's Magic Quadrant for CRM Sales Suite Vendors.
Organizations are shifting their investments from internal applications to outward-facing applications.
The results of a recent Strativity Group study paint a grim picture of customer understanding on behalf of executives at large, global companies.
Forrester BPM TechRankings '04: The research firm reevaluates the top pure-play BPM vendors' products, separating process analysis capabilities and human workflow capabilities.
Best-of-breed ICM fares better than that of ERP vendors.
Successful implementations of CRM applications have yielded returns ranging from 16 percent to more than 1,000 percent, according to IDC's new study.
CEO Larry Ellison's keynote concentrated on how CRM has continually failed to deliver on its promise of that complete customer view.
PeopleSoft posted record license revenue; Comergent has acquired Profile Systems; and more.
Talk of Oracle's ongoing hostile takeover efforts of rival PeopleSoft was noticeably absent from day one of Oracle's annual AppsWorld conference.
A customer P&L sheet allows companies to determine the appropriate level of service, as well as pricing, discounts, and distribution.
In a conference call with CRM magazine, company CEO Tom Siebel was cautiously optimistic about the company's future performance.
Far too many CRM providers fail to understand what their customers want, a very odd thing for companies selling closer customer contact.
ERP vendors have a weak hold on their customers' hearts, minds, and wallets, despite significant investments in marketing and branding.
Some sectors like outsourcing will continue to be hot spots, but Forrester says the CRM market will remain flat for the year.
A new IDC survey reports that more than 80 percent of former JD Edwards customers either have a more favorable view of PeopleSoft as a software vendor to do business with, or they have not changed their perception of the vendor.
Last year will be looked on as the year of renewal for the CRM industry; new technologies around the real-time enterprise (RTE) come into the picture in 2004.
Pages: << Prev  1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143   Next >>
 
Companies: Enterprise CRM
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us