The InterAction product has provided business value on many levels, but the most important has been by allowing us to get a handle on our internal processes.
Secret of My Success,
Posted 01 Oct 2003
Insight,
Posted 01 Oct 2003
OneSource Information Services debuts a family of business intelligence modules designed to maximize the productivity of customer-centric functions and organizations.
Daily News,
Posted 01 Oct 2003
The company made note of added functionality across marketing, sales, and service to improve business effectiveness.
Daily News,
Posted 16 Sep 2003
Aprimo focuses on four states of marketing expenditure, including budget, forecasted expense, committed expense, and actual expense.
Daily News,
Posted 16 Sep 2003
Some industry watchers claim that Oracle's downturn in software licensing revenues indicates that anticipated overall IT spending recovery is not at hand; others are holding steady with previous ratings on the company.
Daily News,
Posted 15 Sep 2003
Business intelligence (BI) solutions provider Actuate this week announced an expansion of its UpTrade Program; Sprint has unveiled five regional executive--briefing centers; Chordiant has announced the appointment of R. Andrew Eckert to Chordiant's board of directors.
Daily News,
Posted 12 Sep 2003
Oracle CEO Larry Ellison says the new server architecture can lower costs and provide increased reliability.
Daily News,
Posted 11 Sep 2003
According to "Hosted CRM Popularity Continues to Grow," 35 percent of survey respondents said they already use hosted CRM products; 85 percent of respondents said they would evaluate hosting as they enter the market for CRM solutions.
Daily News,
Posted 08 Sep 2003
*Winners were selected from among companies that either nominated themselves or were nominated by their vendors.
Magazine Features,
Posted 01 Sep 2003
Insight,
Posted 27 Aug 2003
The awards recognize superior performance in three areas: ROI excellence in customer companies (The CRM Elite); individual achievement (Influential Leaders); and vendor leadership (CRM Market Leaders).
Front Office,
Posted 27 Aug 2003
CRM magazine scrutinized CRM suite vendors and related categories to uncover the top-five leaders in each category: enterprise CRM, mid-market CRM, analytics, contact center outsourcers, and consulting firms. The results are based on a combination of weighted criteria, including revenue and revenue growth (last four completed quarters, ended March 30, 2003), market share, customer wins, and reputation for customer satisfaction.
Magazine Features,
Posted 27 Aug 2003
Many of the industry's top customer-company and vendor executives took part in the ceremony, which was followed by an interactive panel discussion.
Daily News,
Posted 27 Aug 2003
Emerging technologies are providing a collaborative framework capable of building a virtual sales office integrating many CRM capabilities with active collaboration tools.
Viewpoints,
Posted 25 Aug 2003
The product enhancements focus on three primary areas: packaged business-process integration, new and enhanced productivity-related features, and advanced synchronization with Microsoft Outlook and IBM Lotus Notes.
Daily News,
Posted 25 Aug 2003
All businesses could benefit from more sophisticated marketing tools, and that these tools offer the greatest potential for return on investment.
Daily News,
Posted 20 Aug 2003
Eighteen months ago HP set a goal to simplify the digital experience for customers: For example, what began as a 57-step process to take and print a digital photo has been reduced to three steps.
Daily News,
Posted 12 Aug 2003
CRM--market leader Siebel has seen its cadre of consultants and technology partners decline from about 700 two years ago to only about 360 today.
Daily News,
Posted 11 Aug 2003
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