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Articles: Enterprise CRM
Much of the news trumpeted at the conference has far-reaching implications for CRM specialists and enterprise application users overall.
The updated version has solutions for customer portfolio management, partner relationship management, a more robust analytics function known as Prescriptive Analytics, and more.
PeopleSoft President and CEO Craig Conway said Tuesday at a press conference that PeopleSoft has spent "between $12 and $15 million" per quarter defending itself against its rival's overtures.
Should companies expect their CRM vendors to help them use CRM to determine who their most profitable customers are?
On its most basic level Six Sigma is an approach to eliminating defects through the application of statistical techniques to detect, correct, and improve variability in a process.
The revised offer brings the overall price tag down from approximately $9.4 billion to approximately $7.7 billion.
CEO Kagermann says SAP will continue to find further ways to lower TCO, for example, through improved enterprise services offerings like inventory prioritization and planning, and will continue to offer the flexibility that should allow customers to better use SAP to help spur their growth.
Lost in the news that Tom Siebel was stepping down as CEO of the company he cofounded was the announcement of John White's appointment to Siebel Systems' board of directors
Executives from NetSuite, Onyx, PeopleSoft, and Salesnet all say the same thing: Their recent product upgrades were direct results of having worked closely with customers to uncover their needs and priorities.
CRM executives answer the question, Do companies that use CRM have a distinct advantage over companies that don't use CRM in uncovering who their most valuable customers are and then retaining them?
The global survey claims that only 15 percent of current CRM projects are fully successful, but that the success rate can be improved to as high as 80 percent through proper business process methodology and prioritization.
Hosted services are showing up on the radar of the Global 1,000, and are seeing increasing uptake among large organizations looking to plug holes in their CRM deployments, either as a cost savings over additional licenses of a conventional CRM system or to improve adoption.
PeopleSoft announced that George Ahn, a former Tibco, Siebel Systems, and IBM veteran, will spearhead its PeopleSoft CRM solutions.
The responsibility to provide ROI analysis falls to vendors.
The problem with CRM integration today exists because companies forget that CRM is an integral part of their overall business ecosystem. The solution is intragration. For a CRM application to be truly effective it needs more than integration: It needs to be intragrated into the enterprise.
What is your number one CRM implementation hurdle?
Have CRM vendors identified what was so wrong with their systems, or have companies wised up and started to analyze business processes and establish metrics at the onset of their CRM initiatives? The answers fall somewhere in between.
With the high cost of dirty data becoming increasingly apparent, companies are turning to outsourced data specialists.
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