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Articles: Enterprise CRM
The CRM analyst firm lays out strategies for improving bottom-line results with CRM.
SAP Americas CEO lays out what customers should expect from CRM vendors.
CRM united the company's information, which was had been housed in different systems.
The company announces the availability of the new Uniphi Suite at its annual user conference in New Orleans.
The communication systems, applications, and services provider reports fiscal fourth-quarter 2004 and FY 2004 results, and announces the launch of new products.
Communications and analytics specialists lead the way in a solid showing of rapidly growing CRM firms.
Chris Twogood is one industry veteran who has his eyes on where the industry is headed.
According to the results of a new survey conducted on behalf of Teradata, 75 percent of senior executives at U.S. companies said that the number of decisions they have to make each day has increased over the past year.
The key to driving acceptance from all marketing professionals, not just those motivated by numbers and compliance, is to improve their workflow.
Salenet's idea for Customer Success Roadmap is to give companies the ability to acquire, implement, and structure their on-demand CRM on an ongoing basis.
We find ourselves again and again puzzled by customers' needs, and we fail to address them.
The vice president must own whether or not the users perceive value from the CRM application.
Knowledge-centered CRM firms have brought greater attention to the crossover.
Analyst firms provide their services either on demand or on a subscription basis to clients, which comprise end-user businesses, industry vendors, and investment firms.
The new 5.1 release includes improved integration with Windows architecture.
Some loyal customers may be only marginally valuable today, but enormously valuable tomorrow.
Siebel has provided analytic capabilities to customers for some time, but the new Siebel Business Analytic Applications collection is designed to run both in Siebel user environments and other business scenarios.
Siebel Systems' unexpectedly strong business represents performance above financial analyst expectations, but not above Siebel's own track record.
The report is the premiere entry in a series of papers Summit plans on the on-demand and hosted software markets.
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